Shift Lead BER Airport (gn)

Shift Leader (gn) – Berlin Brandenburg Airport (BER)

Do you want to take on responsibility in our team? Apply now for the position of Shift Leader (gn) at Berlin Brandenburg Airport (BER).

About Brammibal's Donuts

We are a vegan donut company founded in 2015 by our two CEOs, Jessica and Bram. Today we run nine locations in Berlin and six in Hamburg, serving our delicious vegan donuts and specialty coffee. Join us and help change the perception of plant-based food – one donut at a time.

About Berlin‑Brandenburg Airport (BER)

The role is based at Berlin‑Brandenburg Airport (BER), one of Europe’s most important transport hubs, where you’ll delight travellers with donuts and specialty coffee in a dynamic, international workplace.

The airport store operates from early mornings through late evenings, including weekends and public holidays – flexibility with shift work is essential. Opening shifts start as early as 4:00 am and closing shifts last until 10:00 pm. There’s no classic 9‑to‑5 here, but in return you’ll experience real variety: flight schedules, rush hours and an international crowd ensure that no two days are the same.

All team members must apply for an airport ID badge (Flughafenausweis) and a security clearance according to §7 LuftSiG. We fully support you throughout the entire process.

The airport store will open this summer, and we’d love for you to start with us at one of our other shops in the meantime.

Getting to Berlin‑Brandenburg Airport (BER) from the city is super easy thanks to the new fast train connections:

• From Berlin Südkreuz to BER: it takes about 14 minutes on the Airport Express or regional trains, super quick!
• From Berlin Ostkreuz to BER: you can reach the airport in roughly 19–20 minutes on direct regional train services.

What’s the job?

As Shift Leader you ensure that the shop runs smoothly and well, even on busy weekend days, and that the team works together effectively.

During the shift you are responsible for enforcing our work safety and health procedures and ensuring our high product quality and customer service standards are met. You are the point of contact for customer requests/complaints, coordinate the team on shift and solve operational issues as well as troubleshoot problems.

Examples include: POS system issues, customer dissatisfaction, late donuts, packaging shortages, or high customer flow causing stress. You keep a cool head and solve the issue!

You will receive extra training on the POS system, ordering procedure, basic scheduling and shift planning, and a guide for trouble‑shooting.

Responsibilities

• Make sure the donuts look amazing and the coffee tastes delicious.
• Lead by example by serving every customer with a smile.
• Be in charge of inventory counting on inventory day.
• Ensure everyone on shift works together smoothly, and breaks are coordinated according to customer flow.
• Make sure all cleaning is done and the compliance form is filled in.
• Motivate the rest of the team when things get stressful.
• Take the lead on the cleaning, opening and closing procedures.
• Train and onboard new team members on their shifts.

About you

• You have extensive experience in the gastronomy sector; previous experience with specialty coffee and a leadership position is a plus.
• You love customer service and contact with the team.
• You have a health certificate (food hygiene certificate from the health department – can be caught up before you start).
• You have English and German language skills.
• You have an eye for detail.
• You keep a cool head even in stressful situations and act solution‑oriented.
• You are available to work early mornings, late evenings, weekends and public holidays.
• You’re looking for a long‑term position and feel excited about working in the lively, international atmosphere of an airport.
• Willingness to complete the airport security clearance process, including paperwork, background check (§7 LuftSiG), airport safety quiz, and in‑person appointments for your airport ID badge (we’ll fully support you).

What we can offer you

• Education and training for your new position.
• A steep learning curve and the opportunity to grow further with us.
• Hourly wage of €14.60, based on the current collective wage agreement for system gastronomy, with clear pay levels and regular raises.
• Tax‑free shift bonuses: +25% for early morning hours (4–6 am), evening hours (8–10 pm) and all hours worked on Sundays, as well as +100% on public holidays in Brandenburg.
• Secure workplace at one of Europe’s most important transport hubs and full support with airport access pass and security clearance.
• Weekly working hours from 24–30 hrs or 30–37.5 hrs.
• Good planning & work‑life balance: the schedule is prepared monthly and delivered 2–3 weeks before the new month begins.
• Feedback: we give you regular feedback and want to hear yours – scheduled meetings with your supervisor after 1, 3 and 6 months.
• Deutschlandticket for only €11 per month, covering your commute to BER Airport and giving you unlimited public transport for private use across Germany.
• Urban Sports Club membership with over 500+ sports activities in Berlin for only €10 per month.
• Free donuts and specialty coffee + discount on our products.
• After 12 months of employment: yearly bonus payments in summer and winter.
• 25 vacation days in your first year.

Equal Opportunity

At Brammibal's Donuts, we treat all applicants equally, regardless of gender, color, ethnic or social origin, language, religion or belief, age, marital status, physical disability, sexual orientation or gender identity.

Apply for this position

Do you want to join our team as our new Shift Leader? Then we’d love to hear from you! Apply in English or German.

Please do not include a picture with your CV. If you’re the right person for the job, your qualifications will speak for themselves.

Next steps: On the next page, you will find a couple of questions we would like you to answer. This should not take you longer than 15–20 minutes. Please keep your answers short but precise.