Showroom Manager

About Our Brand

Neve Jewels Group is a UK headquartered, digital‑first jewellery company redefining modern luxury through made‑to‑order design, ethical craftsmanship, and global e‑commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Founded in 2008, Diamonds Factory has become one of the most trusted jewellery brands on the market, known for delivering exceptionally high‑quality, affordable diamond jewellery pieces and memorable milestone moments.

Our Values

• Celebrate the Moment – Honour life’s milestones by creating meaningful, joy‑filled jewellery experiences.
• Customer Centric Approach – Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect – Build trust through honesty, care, and respect in all relationships.
• Experience‑Led Innovation – Blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet – Act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking an experienced and dedicated Showroom Manager to join our upcoming Diamonds Factory showroom in Hannover . You will inspire and develop a high‑performing team of up to five staff members, uphold our brand’s reputation for luxury and excellence, oversee daily store operations, drive sales performance, and ensure an exceptional customer experience.

Responsibilities

• Leadership & Team Management – Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience & Improvement – Ensure all clients are warmly welcomed, consultatively sold, and feedback is gathered to identify and implement improvements that elevate service standards.
• Product Knowledge – Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
• Sales Performance – Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer‑focused approach while managing the store’s Profit & Loss performance.
• Market & Performance Insights – Conduct local competitor analysis and monitor store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
• Operational Management – Oversee CRM and internal systems to accurately process bespoke orders, manage enquiries, and collaborate with the Operations Team to maintain stock accuracy and minimise loss.
• Showroom Presentation & Maintenance – Oversee all aspects of showroom presentation, visual merchandising, daily cleanliness, and coordination with maintenance to keep the store visually appealing.
• Security & Loss Prevention – Implement and enforce security protocols to protect merchandise and prevent theft.
• Health & Safety Compliance – Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment.
• Success in this role looks like – Consistently achieving or exceeding store sales targets, fostering a high‑performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.

Skills You’ll Bring

• 3–4 years of experience in a similar luxury retail environment with a strong sales track record.
• Proven leadership skills coaching and motivating high‑performing retail teams to achieve sales and service excellence.
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
• Skilled in building relationships with high‑end clientele and delivering exceptional customer experiences.
• Outstanding interpersonal and communication skills, including exceptional listening and relationship‑building capabilities.
• Strong problem‑solving abilities and adaptability to evolving role requirements.
• Proficiency in new software and the ability to quickly grasp new systems.
• A genuine passion for luxury products and a discerning eye for aesthetics.
• Exceptional attention to detail ensuring accuracy in product handling, visual merchandising, and client communications.
• Ability to thrive in a fast‑paced, dynamic environment while maintaining the highest level of professionalism.
• Impeccable personal presentation and alignment with brand aesthetic.
• A proactive and results‑driven mindset, combined with a sincere commitment to exceeding customer expectations.
• Flexible to work weekends and peak trade periods.
• English & German – required for this position.

What’s In It for You?

• Annual Leave – 28 days of holiday plus public holidays.
• Birthday Leave – 1 paid day off on your birthday.
• Perkbox – Enjoy shopping discounts, wellbeing rewards, and peer recognition.
• Enhanced Leave Policies – Clear processes and additional support for time off.
• Global Opportunity – Partner with a leading luxury brand on its expansion journey across the EU.
• Learning & Development – Ongoing opportunities for professional growth.
• Working Hours – Full‑time position, working any 5 out of 7 days, including weekends and public holidays on a rotating schedule.
• More Exciting Benefits Coming Soon!

Our Commitment to Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any other protected characteristic.