Site Reliability Manager

Macmillan Publishers is a global trade book publishing company with prominent imprints around the world, publishing a broad range of award‑winning books for children and adults in all categories and formats. Macmillan Publishers is committed to our authors, our employees, and to the environment.

What you’ll do:

• Lead incident management processes, ensuring swift resolution and communication during outages. Conduct root cause analyses and implement preventive measures.
• Design and maintain robust monitoring systems for internal and third‑party applications, establishing SLIs, SLOs, and SLAs.
• Automate operational tasks and develop self‑healing systems to reduce manual intervention.
• Collaborate with cross‑functional teams and vendors to maintain system performance and address potential reliability issues proactively.
• Provide leadership in system performance reporting, ensuring proactive communication with stakeholders on system health, ongoing initiatives, incident updates, and post‑resolution analysis.

What you’ll bring:

• Expertise with monitoring tools (e.g., Splunk, Azure Monitor) and cloud platforms (e.g., Azure, AWS).
• Familiarity with ITIL frameworks and advanced automation practices.
• Strong scripting skills (e.g., Python, Bash) and familiarity with Infrastructure as Code tools.
• Excellent problem‑solving and communication skills.

Ideal experience:

• Proven experience (5+ years) in Site Reliability Engineering, DevOps, or related fields.
• ServiceNow and PagerDuty (or similar).
• Managing SaaS platforms like Google Workspace.

This role will have an annual salary of $120k-$130k.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.

We are looking forward to your speculative application.