Software Engineer_ Customer Support Focus

Software Engineer_Customer Support Focus

Company
keylight is a global subscription technology vendor founded in 2015, with offices in Berlin, Zurich, Belgrade, New York, and Singapore. The platform is the only user-centric, end-to-end solution on the market, streamlining recurring operations across commerce, sales, subscription management, billing automation, revenue and accounting automation, and advanced data analytics.

Culture
Our teams at keylight are committed to a calm work environment, where constructive communication is prioritized and challenges are faced with positivity and resilience. We value work-life integration, accountability, and continuous learning. Join us to be part of a team driven by a clear vision and purposeful innovations in technology.

Due to the nature of this role, candidates must reside in Berlin and hold legal authorization to work in Germany.

Software Engineer

Role overview

The Software Engineer_Customer Support Focus serves as a critical link between customers and the engineering team. Your primary goal is to analyze and triage technical issues, support customer-specific requirements through custom development (such as integrations), and ensure technical challenges are routed efficiently to the right experts. By combining hands-on development skills with communication, this role ensures a smooth and technically sound experience across keylight’s platform implementations.

Software Engineer

Key responsibilities

• Troubleshoot technical issues reported by customers, narrowing down root causes across APIs, data flows, or configurations.
• Analyze, scope, and triage incoming support tickets, escalating to product experts with clear technical context.
• Support customer-specific requirements in projects, including designing and developing custom integrations or technical extensions.
• Collaborate closely with solution architects and project managers to deliver on customer technical needs and ensure successful implementations.
• Maintain clear, concise internal documentation and contribute to knowledge base updates and support process improvements.

Software Engineer

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3-4 years of experience in backend development with strong proficiency in Node.js; experience with enterprise systems is a plus.
• Interest in frontend development with Angular.
  
• Familiarity with databases (SQL and NoSQL) and web server design.
  
• Solid understanding of the full software development lifecycle.
  
• Strong communication skills with the ability to coordinate across different stakeholders & teams.
• Proven ability to drive issues to resolution through proactive follow-up and cross-functional collaboration.
  

Profile

Who you are

• An autonomous team player who enjoys working with others but is equally capable of independent thinking to drive progress.
• Proactive and driven, with a strong talent for software development and a passion for solving complex challenges.
• A quick learner who embraces new technologies and processes with enthusiasm.
• Highly organized, self-motivated, and committed to continuous personal and professional growth.
  

What we offer

• Competitive salary and compensation package.
• Dynamic yet calm work environment.
• Opportunities for professional development and upward mobility.
• Work with industry-leading subscription technology.

Software Engineer

Application form

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