Software Support Engineer (m/f/d)

To strengthen our team, we are looking for a

Software Support Engineer (m/f/d)

as soon as possible.

For our national and international customers we design and operate modern IT infrastructures and platform solutions. We accompany the entire system lifecycle – from architecture and implementation through operation to continuous further development.

Position

• Location: Darmstadt (on‑site at the customer and remote)
  Contract type: 12–24months (with the possibility of subsequent permanent employment at the Lüneburg site)

Your Responsibilities

• Customer interaction : Primary contact for the customer’s engineering and operations teams, interfacing with the back‑office
• Coordination & analysis : Liaise with on‑site customer teams, perform root‑cause analyses for technical challenges
• Integration & optimisation : Support integration and validation (I&V) of the software, assist with architectural decisions and change requests
• Operations support : Prepare software releases, assist with rollout into operation, and create technical documentation
• Development & support : Intensive onboarding and coaching by the back‑office team and on‑site colleagues in Darmstadt

Your Profile

• Completed degree in Computer Science or a comparable qualification
• Knowledge of software support and experience with Linux‑server systems
• Good programming skills in a language such as Java or Python (desirable)
• Experience with complex software systems in the space or scientific environment is a plus (not mandatory)
• Independent work , strong communication and service orientation, team player
• Willingness to take on the role and continuously learn
• Very good German and English skills (international collaboration)

What We Offer

• Individual training and development opportunities
• Exciting and meaningful project environment working with environmental satellite data
• International project setting
• Support for EUMETSAT & ESOC clubs (sports, music, etc.) on site and access to the international community
• A work environment that emphasises reliability, fairness and responsibility – core values of our corporate culture

We look forward to receiving your application!

Please submit your application as a PDF to :

Work-life balance is part of our culture

Cafeteria

Our “Casino” offers a rotating menu and fresh salads at reasonable prices

Bike and car leasing

at special rates

Electric charging stations

in sufficient numbers for cars and bicycles

Employee share ownership

Current and former employees hold a large portion of the shares

We actively support biodiversity and sustainability at our site

Adjust your work location flexibly to suit your needs

for your personal growth with us

Company pension plan

Werum supports your retirement savings

Excellent transport connections

Fast by train or car to Hamburg, and just a short bike ride to Lüneburg city center

Team events

Christmas parties, team outings, team‑building events, and summer festivals – also with families

Spacious offices

with ergonomic workstations for focused work in pairs or small teams

Accessibility

Our modern building provides an accessible working environment