Solution Customer Success Manager (S-CSM) for Finance Solutions (f/m/d)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

As a Solution Customer Success Manager (S‑CSM) for Finance Solutions (f/m/d), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near‑term value delivery via the rapid adoption and consumption of solutions.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Drive renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions

What you bring

• Experience driving renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions.
• Experience as Account Manager, Consultant, Presales in the software industry or in‑house experience
• S/4HANA and/or Office of the CFO background desired (Planning & Analytics, Accounting & Close, Treasury, Financial Operations, Global Trade, GRC)
• Ideally SAP Analytics Cloud (SAC), BTP or BDC knowledge
• Strong executive presence and relationship building skills
• 3+ years experience with cloud software solutions and delivery models
• Knowledge of SAP solutions portfolio and the business processes they enable
• Experience in business software
• Ideally knowledge of SaaS and IaaS processes
• Fluent in English and German
• Bachelor's degree or equivalent required

Where you belong

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

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