Solution Delivery Specialist (m/f/d)

Role Overview

The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Responsibilities

• Configure and maintain order processing systems to facilitate accurate, smooth and efficient order entry, such as Esker and EDI.
• Contribute to reach the EMEA/country automation target.
• Actively participate in knowledge sharing / best practice sessions to improve overall knowledge to have a positive impact on automation.
• Contribute on identifying EMEA/country Automation blockers and support projects to solve them.
• Ensure timely tasks/projects completion ensuring current policies and practices are followed and keeping accurate documentation.
• Continuously seek and drive improvements by piloting new tools / ideas and sharing these with others to leverage.
• Apply experience & knowledge in a variety of situations to accomplish defined goals at customer, GCX organization and/or even broader BSC level.
• Support the deployment of Global Customer Experience (GCX) solutions to in- and external customers.
• Impact quality and effectiveness of service activities provided to the customer.

Qualifications

• Fast learner with a curiosity and aptitude for technical learning.
• Ideally 3 years of experience in MedTech is preferable or customer care organization.
• Strong interest in automation technologies, like EDI and willingness to learn new tools and concepts.
• Customer care orientation.
• Effective communication and interpersonal skills, ability to collaborate with team members and interact with peers.
• Strong Analytical skills and structured thinking.
• Keen attention to detail and accurate data entry. Apply as well share Best Practices.
• Advanced use of Microsoft Office (Excel, Word, PowerPoint).
• Experience in usage of SAP and Service Cloud (SalesForce).
• Native in German, fluent in English; any other language will be an advantage.

Benefits

• A hybrid position: 3 days per week in the Düsseldorf office and the 2 other days remote.
• A competitive compensation and benefits package
• Working in an international environment
• Possibility to make an impact
• Fast Growing and innovative environment
• Possibility to work on personal development

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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