Solution Engineer Service Cloud

Solution Engineer Service Cloud – Salesforce

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About Salesforce: Salesforce is the #1 AI CRM where humans with agents drive customer success together. Tech meets trust. We’re looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We are looking for you, if you are someone who…

• Gets excited by amazing technology?
• Loves to nut-out an awesome solution to a complex problem?
• Likes translating business objectives into enticing and actionable recommendations?
• Loves helping people with great solutions?
• Enjoys presenting to and working with customers, and helping drive the right business outcome?

Responsibilities

• Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify pain points, and propose effective Service Cloud solutions.
• Deliver product-, technical-, and security-related responses on RFPs/RFIs.
• Build and present appealing demos of Salesforce Service Cloud products, including solution concepts, to key decision-makers.
• Keep up-to-date in technology trends and innovations, as well as Salesforce products and sales programmes.
• Lead the solution side of the sales cycle.
• Have strong curiosity about growing your career and participating in internal training programs and mentorship initiatives.
• Willingness and flexibility to travel as needed mainly in the DACH region.

Required Qualifications

• Understanding the business requirements of customers in the content of service, within multiple industries, and translating/presenting those needs into a compelling vision and roadmap.
• Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation.
• Confirmed time management skills in a dynamic team environment.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting.
• Excellent communication skills, able to effectively communicate technical concepts to both technical and non-technical audiences.
• Fluency in German and English.
• Existing Salesforce product knowledge and certifications is a plus.
• Good and deep understanding in the area of AI, data, automation, Generative AI Strategy, and LLM-based Autonomous Agents.

Accommodations

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Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess applicants on merit, competence and qualifications, without regard to race, religion, colour, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, training and everything in between.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Engineering and Information Technology

Industries: Software Development, IT Services and IT Consulting, Technology, Information and Internet