Solutions Consultant with German and English

TELUS Digital Duisburg

Stellenbeschreibung:

Solutions Consultant with German and English

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*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with German and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We Offer

Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)
Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning

Key Responsibilities

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need

Fluent German and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem‑solving
Adaptable and quick to learn new processes and technologies
Self‑motivated with a passion for customer satisfaction

Ideal Candidate Profile

Customer‑focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria , we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well‑being is our top priority.

APPLY NOW!

About Us

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.