Solutions Engineer (m/f/d) - Connext Vivendi

Why voize? Because we’re more than just a job! At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding. voize is YCombinator-funded, already in use at over 1000 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork. But this is just the beginning. With our self-developed voize AI, we’re transforming not only the healthcare industry, but also have the potential to create value in many other sectors – from healthcare to inspections. As a dynamic team, we blend cutting-edge technology with social impact. And now, we are looking for You to join us! 💡 Your Mission: Delight customers, optimise processes! As a Solutions Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success. 🚀 Your Daily Business – No two days are alike Support presales calls to assess infrastructure, spot blockers, and guide evaluationsLead implementations focusing on Vivendi NG, Mobil, PD, and customer environments (Windows/Linux)Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathySupport technical scaling (e.g., growing user bases, infra changes)Document setups and technical handoffs for smooth internal collaborationFlag recurring issues and contribute to internal tools, docs, or processes 🤝 Your Skillset – What You Bring To The Table You’re a Vivendi expert – you’ve administered, configured, and deeply understand the Vivendi infrastructure in real-world deployments, including Vivendi NG, Mobil, and PD administrationSolid Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)Familiarity with virtualisation, Docker, web servers (Nginx, IIS), and load balancingStrong troubleshooting skills across APIs, browsers, infrastructure, and devicesClear communicator with empathy for both technical and non-technical usersProactive, self-directed, and skilled in documentation and technical handoffs 🎯 Our Success Mindset – How We Work At Voize You’re confident in German and English to support customers and work closely with the team – we’ll support you with language courses if needed.You’re resilient - you see challenges as opportunities, not obstaclesYou work iteratively - test, learn, and improve instead of aiming for perfectionYou value open feedback and contribute to a positive, transparent team culture 🌱 Growing Together – What You Can Expect At Voize We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient careWe foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from GermanyBecome a co-creator of our success with stock optionsGenerous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and AudibleYou decide when you work best, that means flexible working hours and a good hybrid set-up ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!