Specialist Application Support (gn) Vollzeit/Teilzeit (hybrid)

Specialist Application Support (gn) Vollzeit/Teilzeit (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on‑the‑road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in the growth of a company and turn big plans into reality? Then join our team! You can expect exciting challenges, an inspiring environment and a work culture that combines flexibility and collaboration – with our 60/40 rule and modern offices in Ratingen as a meeting place for ideas.

As part of our team, you will take on the following tasks:

• You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.
• You will be the central point of contact for all product and application‑related questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.
• You will handle enquiries and complaints in a solution‑oriented manner and ensure lasting clarification.
• You will collect and analyse customer feedback and drive the continuous improvement of our support processes.
• You will identify additional needs and support our customers in selecting suitable digital services for long‑term customer loyalty.

What makes you stand out

• You understand our products and digital tools, identify problems early on and find suitable solutions.
• You answer questions clearly, solve problems quickly and always respond to our customers with understanding.
• You draw conclusions from customer feedback on how service and processes can be improved, and take a structured approach to this.
• You recognise where additional services for our customers make sense and thus contribute to the success of the business.

Fluency in spoken and written English and German is essential.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full‑time or part‑time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full‑time basis. Many of our employees work part‑time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We’ve been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent‑child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work‑life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family‑friendly working time models. In addition, we rely on a balanced mix of on‑site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net‑zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net‑zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net‑zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net‑zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Sabine Kalthoff via ‑mobility.com.