Specialist Branded Services (DeviceSetup, Protection & Support Services)

Responsibilities

• Continuous enhancement of Branded Services; alignment with business goals and strategy
• Transparent updates, status reporting, and actionable insights for leadership
• Transformation of customer insights into product improvements; enhancement of reporting with digital tools
• Advanced Excel and BI tool expertise (Power BI, Tableau, etc.); creation, formatting, and maintenance of reports and dashboards; use of pivot tables, formulas, and interactive visualizations
• Analysis and interpretation of structured business data; use of basic/intermediate SQL; trend identification; data quality assurance; support of effective decision-making
• Collaboration with data teams and business stakeholders; data integration; definition of reporting requirements; clear communication of insights to technical and non-technical colleagues
• Definition, rollout, and integration of service products across multiple markets
• Coordination with internal teams and external providers; successful service delivery
• Involvement in international and cross-functional projects; collaboration with stakeholders at all levels

Your Profile

• University degree in Economics, Statistics or similar
• First relevant experience in managing projects, ideally in retail / service environment and Tech
• Knowledge of Reporting & Analytics
• Experience in international and cross functional projects is a plus
• BI tool experience (e.g., Power BI, Tableau)
• Strong analytical and business expertise
• Commercial understanding, good understanding of marked trends and innovations in the area S&S, focus on customers & results
• Decision making, results-oriented
• Adaptability/ flexibility/ willingness to learn
• Perseverance and performance oriented
• Teamwork

About Us

Consumer electronics now is not only to provide customer with the device but following the MMS company strategy is to provide the customer with the experience of usage. To fulfill this promise and win the market we need to provide customers with innovative sustainable services and solutions, to disrupt the consumer electronics market. The role will be responsible for Trade-in and other trade-in related solutions s. a.: Forward Trade-in, instant redemption and others.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Job Infos

• Department: HQ - Services & Solutions
• Entry level: Professional Level
• Type of Employment: Full Time
• Working Hours: 37.5
• Persona: Job Requisition HQ Employee

Ready for a job where you look forward to Monday? Let’s Go!

For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Ready? We are looking forward to receiving your application!

Ready? We are looking forward to receiving your application!

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