Specialist Connected Car App (all people welcome)

Overview

Join to apply for the Specialist Connected Car App (all people welcome) role at Kia Connect .

Join the movement and find new inspiration. We have an exciting opportunity as Specialist Connected Car App (all people welcome) at the Kia Connect GmbH in Frankfurt/Main, Germany.

Job Mission

As Specialist Connected Cars Experience, you will be responsible for the agile product development and management of the digital platforms provided by Kia Connect, and for optimizing digital experiences for Kia Connect customers. You will be the main point of contact to our internal customers (Kia Europe teams, Kia Motors national sales companies in Europe) and the IT developers for the operations of the Mobile App.

Your Responsibilities

• Collect, raise and manage bugs and change requests to enhance the Mobile Apps of Kia Connect
• Serve as the voice of Kia Connect customers to propose new features based on user experience feedback, Kia subsidiaries input and trends
• Define the digital products roadmap, develop scope and define backlog items
• Define clear user stories highlighting users’ journey to convince the management team and facilitate communication with IT developers
• Ensure timely implementation of well-crafted new features collaborating with IT developers
• Benchmark and monitor best-in-class digital products from industries beyond automotive and apply learnings to the Mobile App
• Collaborate with internal stakeholders responsible for other Kia Mobile Apps and websites to enhance Kia customers’ journey steering towards Single Customer View
• Set-up product performance measurement dashboards and reports
• Orchestrate service providers and agencies
• Participate in the resolution of customer enquiries and come up with solutions to optimize the customer support process
• Leverage Customer Data Platform and other data reporting systems to learn about customers in order to ideate communication campaigns, personal recommendations and new services

Education

• Bachelor's or Master Degree in Computer Science or a master degree in Business, Engineering with UI/UX certification

Experience

• Minimum 3 years of relevant work experience in digital customer-facing products (Apps, Website), ideally in a startup environment and/or as product manager/owner
• Experience in automotive/mobility is a strong asset
• Experience in developing online payment solutions e.g. subscription model is a strong asset

Skills

• Knowledge about digital touchpoints management (App, Website, Connected Car) is a plus
• Knowledge about the energy market players is needed
• Comfortable using Agile project management tools like Confluence or JIRA
• Knowledge in Web CMS would be an asset
• Knowledge about Google Play Store and Apple App Store Management tools
• Knowledge about Salesforce tools is a plus
• Fluent in English (written and spoken); additional European languages are a plus
• Independent working style combined with team spirit is required

Who are we?

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is part of the fifth-largest automotive group in the world. Kia is a global mobility brand with a vision to create sustainable mobility solutions. Our brand slogan – “Movement that inspires” – reflects our commitment to inspire consumers through our products and services. Our European headquarter, Kia Europe, is the European sales and manufacturing arm of Kia Corporation, leading 39 markets across Europe and the Caucasus, with more than 5,500 employees. Our headquarter is home to 37 different nationalities and a diverse, inspiring environment.

You will enjoy working with us if you like these things

• A pulsating international environment with colleagues from 37 nations
• Playing an active part in the development of Kia in Europe
• Developing new frameworks and solutions
• Demonstrating creative contributions to challenging problems
• A competitive compensation package; private leasing offer; training opportunities; free staff restaurant; health management support and more

Application

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development

#J-18808-Ljbffr