Spezialist Medizinprodukteaufbereitung AEMP (m/w/d)

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Roles & Responsibilities

• Develop and maintain expertise in the following: Intuitive technology, I&A reprocessing and troubleshooting Proper handling, care and use of Intuitive Instruments and AccessoriesDetailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.)
• Independently manage assigned territory while effectively managing work time and schedule
• Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers
• Provide in person and/or remote consulting and educational services to deliver value to the customerExamples of services are staff training, consultation on program readiness, standardization, efficiency, and high return remediation
• Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback
• Align with sales and failure analysis partners on delivering customized customer assistance, as needed
• Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
• Run reports and analyze data when needed to prepare for customer engagements
• Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.

Qualifications

Skills, Experience, Education, & Training

• Experience in the AEMP environment and/or qualification as Technical Sterilization Assistant are required
• 5+ years of documented professional experience in healthcare/hospital management
• Detailed knowledge of regulations, standards, and guidance in reprocessing of reusable medical devices (ISO, MDR etc.)
• Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices, and excellent mechanical aptitude and problem-solving skills
• Proven ability to work effectively and drive results as part of a team
• Excellent communication and interpersonal skills with ability to present to varying group sizes
• Ability to excel in a high-energy, fast-paced environment
• Willingness to be flexible with work hours
• Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
• Fluent in English and German is required
• Ability to travel overnight up to 70 %

Additional Information