Spezialist (m/w/d) Kundenservice und Auftragsmanagement - AIRBUS

Take off with us and start your journey as Customer Resolution Specialist (d/f/m), here’s what awaits you:

• Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on-time material delivery to meet customer expectations
• Train and Support customers in using AIRBUS e-commerce platforms
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager

Your qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a comparable qualification
• Minimum 2 years of work experience in Disposition / Material Procurement, Customer Service, Logistics
• Proficient in SAP (detailed functional knowledge) and Google Workspace
• Fluent in English (written and spoken); German is a plus
• Shipping or aviation knowledge is an advantage
• Proactive, customer oriented attitude and working style for internal stakeholders and customers
• Analytical skills
• Ability and willingness to work in a fast-paced environment
• Superior communication skills and intercultural understanding

Wir freuen uns auf Ihre aussagekräftige Bewerbung. /
We look forward to receiving your detailed application.

Bei uns zählt die Qualifikation – unabhängig von Alter, Geschlecht, Behinderung, sexueller Orientierung/Identität sowie sozialer, ethnischer und religiöser Herkunft. Wir freuen uns auf Bewerbungen von Menschen mit vielfältigen Hintergründen.
Sie haben Fragen zu einer Tätigkeit als Person mit einer Behinderung? Bewerben Sie sich gezielt mit einem entsprechenden Hinweis an uns und erhalten spezielle Vorteile sowie Zusatzleistungen, wir informieren Sie gerne.

Diese Stelle passt nicht ganz zu Ihnen? Kein Problem! Bewerben Sie sich einfach initiativ. Wir freuen uns darauf, Sie kennenzulernen und gemeinsam eine passende Möglichkeit für Sie zu finden. /This position doesn’t quite match your profile? No problem! Simply submit a speculative application. We look forward to getting to know you and finding the right opportunity together.