Sr Customer Data Analyst | Remote | Europe

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 160 – working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)

• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C – bringing us to a $2.5bn valuation

• And are grateful for our 94 eNPS score (most companies would call 70 excellent)

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out – whether you’re technical or not – and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to develop reliable, comprehensive tracking and analysis of customer usage metrics across self-service and sales-enabled accounts, with a strong focus on understanding and optimizing n8n’s product-led growth (PLG) motions. Your work will empower n8n to anticipate churn , identify expansion opportunities , and refine its pricing and GTM strategies.

To do so, you'll become the go-to expert on n8n’s complex datasets and work cross-functionally to deliver insights that directly shape adoption, retention, and revenue growth.

BUILD RELIABLE USAGE TRACKING FOUNDATIONS

• Design and maintain robust, trusted datasets for usage, billing, and customer health.

• Partner with Analytics Engineering to ensure scalable, automated data pipelines.

• Drive data governance and integrity initiatives to increase confidence in business metrics.

TURN DATA INTO ACTIONABLE INSIGHTS

• Develop a customer health score framework to anticipate churn and highlight expansion potential.

• Analyze adoption, engagement, and revenue patterns to guide Product, GTM, and Finance strategies.

• Recommend data-backed improvements that enhance monetization and customer success outcomes.

ENABLE TEAMS THROUGH DASHBOARDS AND FRAMEWORKS

• Build intuitive dashboards and tools that make complex insights easy to act on.

• Standardize metrics definitions and best practices across teams.

• Create analytics frameworks that scale with our rapid growth and usage-based model.
  

REQUIREMENTS

Must-haves

• Experience analyzing product usage and customer behavior in a product-led growth (PLG) or self-serve SaaS environment.

• SaaS data expertise: You have 5+ years of experience in customer or product analytics within B2B SaaS.