Sr Manager - Global Solutions Engineering

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Purpose of your Role

Provide both a consultancy service to customers and support to the sales teams across Service Providers, Partners and Enterprise accounts (existing and new logos) in the Continental European region – France, DACH, Nordics, CEE and Russia. Use knowledge of the company’s products and services to translate customer requirements into functional, effective and appropriate solutions for the prospective customer base. Work with existing customers to develop relationship and grow revenue.

You Will Be Accountable For (responsibilities)

• To support the development of business opportunities in conjunction with the sales team. Where appropriate provide consultancy to aid customers in the development of their requirements
• To understand customer requirements, assist in the qualification processes and by utilising the company’s standard product and services portfolio to create a suitable solution in concept
• Actively participate in the RFI/RFP process and development of the technical aspects of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required
• To author the Technical Sections of Proposals for prospective customers and the solution design documents for handover to low level design
• To participate with sales in winning customer commitment by carrying out specific tasks called for by the sales campaign plan. Generally, this will include presenting the company's technical competence and the customer specific technical solution To validate appropriate order documentation initiated by sales prior to submission to the order desk or in the case of projects, to brief Project Management and Engineering to ensure they are equipped to deliver the solution
• To provide additional information and advice to Service Delivery and to Operations and answer referrals, during the implementation phase of a sold service Ensuring that customer solutions remain fit for purpose throughout their life cycle by conducting regular customer reviews and initiating appropriate change. To keep the customer aware of emerging technologies, products and services
• To work closely with the sales team in the ‘Account Planning/Development’ process and support their understanding of how products and services can be applied in the customer environment. To execute the agreed SE actions from that planning process
• To maintain and develop knowledge of telecommunications products and services Provide product knowledge transfer to other members of the sales organisation to enhance their ability to use products to create customer solutions

You Are (behaviours To Display)

• Have a level of maturity and technical knowledge that engenders confidence
• Be analytical and pragmatic in their understanding of requirements
• Exhibit motivation and drive to deliver results to set timescales
• Be smart and presentable
• Be a team player with the ability to lead internal and technical discussions
• Willingness to travel to customer meetings where appropriate
• The role is for multi geography and hence the candidate is expected to be multi lingual with English as a mandatory language.
• Candidates with working knowledge of other languages of the regions would be preferred

You Have (qualifications & Experience)

• Successful track record in the telecommunications arena ideally from a global tier-1 network provider, SI or an ISP, with at least two years’ experience and demonstrable track record in designing complex global enterprise solutions
• Ability to speak freely on current customer network trends and industry evolutionary technologies, at ground or CxO level when required
• Industry Certifications such as CCNA, CCDA or MEF accreditation. Additionally, or alternatively an equivalent voice certification
• Data networking experience is a must including: Managed MPLS/Hybrid WAN Managed solutions, Leased Line / Private Line technologies including backbone transmission. Local and Global Ethernet solutions.
• UCC solutions like SFB, SIP trunking, VoIP, Hosted SFB , CCE is preferable
• Knowledge of Cloud hosting and security solutions is preferred
• German language ideally at B2 level as a minimum