Sr Manager, IT Business Relationship Management (Commercial and Tech Support)

Stellenbeschreibung:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed and to unlock information and insights that drive better health outcomes. Over 25 years we have pioneered the industry and now we are broadening our vision beyond diabetes to empower people to take control of their health through personalized, actionable insights aimed at solving important health challenges. Our ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

Meet The Team

The EMEA Commercial team is a multi-disciplinary group of managers, developers, BAs, and partner resources working within a matrix structure inside the global commercial team. They support and implement changes to core business systems that underpin all external commercial, sales, and customer support interactions in EMEA and LATAM, as well as new product launches, market expansions, and capabilities. This fast‑paced environment rewards proactive contributions that directly impact customers.

Where You Come In

We are seeking a Business Relationship Senior Manager who will lead the team and partner with business stakeholders to establish and maintain meaningful relationships that deliver positive impact across the organization in EMEA and LATAM.

In This Role, You Will

Bring together different functions to ensure value across the organization.
Work strategically across teams to ensure digital and data investment adds value.
Explore perspectives, challenges, and ambitions of teams to shape a pipeline of opportunities.
Act as a point of focus for strategic development, collaborating with colleagues who influence strategic direction.
Set the conditions for a culture of meaningful connections.

Essential Duties And Responsibilities

Partner with business stakeholders to deliver shared outcomes.
Understand and define the Commercial IT portfolio.
Oversee line‑management duties, including recruitment, goal setting, and performance management.
Coordinate support for Technical Delivery teams and third‑party development partners.
Liaise with managers and leads of global shared teams to coordinate project deliverables.
Collaborate with the Production Support Manager to support incident and request resolution SLAs.

What Makes You Successful

Minimum 5 years of experience as a BRM or significant customer‑management experience.
Proven line‑management responsibilities, including recruitment, performance management, and talent development.
Comprehensive knowledge of Waterfall, Agile, and Hybrid SDLC processes.
Experience in vendor management, including Statements of Work, budgeting, and invoicing.
Knowledge of IT application support processes (ITIL).
Excellent written and oral communication and relationship‑management skills.
Ability to drive enthusiasm with the ability to see the bigger picture.
Flexibility to work in a demanding, fast‑paced environment.
Experience working in a global setting with multi‑discipline teams across time zones.

What You’ll Get

A front‑row seat to life‑changing CGM technology and the opportunity to engage with our #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in‑house learning programs and qualified tuition reimbursement.
An exciting, innovative, industry‑leading organization committed to employees, customers, and the communities we serve.

Travel Required

Up to 25%.

Experience And Education Requirements

Typically requires a bachelor’s degree with 13+ years of industry experience, or 5–8 years of people‑management experience.

Flex Workplace

Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office‑visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120 km).