Sr. Marketing Operations Manager (m/w/d)

Sr. Marketing Operations Manager (m/w/d)

Location: Hybrid in Munich (minimum 2-3 days a week from the office)

Company Overview: Usercentrics is a global leader in consent management platforms (CMP). We build a world where privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. Our product allows businesses to collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

Role Summary: As a Senior Marketing Operations Manager, you will play a central role in ensuring the Marketing organization runs smoothly and efficiently. Acting as the operational backbone, this role drives structure, clarity, and coordination across all marketing activities: from process optimization and OPEX management to internal communications, team events, and AI-enabled efficiency improvements.

Your Tasks:

• Operational Excellence & Process Management: Own and continuously optimize internal marketing processes, workflows, and documentation. Partner with marketing leadership to translate strategic priorities into scalable operational processes and measurable outcomes. Manage and evolve sprint structures and planning routines to ensure alignment and accountability across teams. Identify, prototype, and implement AI-driven solutions to enhance marketing efficiency and operational excellence through AI automation. Increase visibility of priorities, project status, and dependencies. Act as the main point of contact for process-related questions, templates, and best practices.
• Financial Operations & OPEX Management: Oversee the planning and management of an eight-figure annual marketing budget in close partnership with Marketing Leadership and Finance. Deep understanding of key SaaS business metrics is required. Ensure accurate budget forecasting, reporting and variance analysis to support planning cycles. Act as the internal point of contact for all invoice-related processes, ensuring smooth collaboration with Finance. Provide operational insights to improve financial efficiency and transparency.
• Marketing Meetings & Internal Communications: Own the planning and execution of key internal marketing touchpoints, including All-Hands, Leadership meetings, and off-sites, ensuring alignment, engagement, and strategic communication across teams. Support internal workshops, training sessions, and other engagement initiatives for the marketing team. Collaborate with Marketing Leadership on agenda planning, follow-ups, and communication cadence.
• Administrative & Operational Support: Oversee documentation standards and knowledge management systems to ensure transparency and scalability across marketing. Identify and address operational bottlenecks to ensure the team’s tools and systems support high performance.

You Bring:

• 6+ years of experience in marketing operations, business operations, or project coordination, ideally in a B2B SaaS or tech environment.
• Strong organizational and process-thinking skills, detail-oriented with a focus on efficiency.
• Excellent communication and stakeholder management skills.
• Strong financial and operational acumen, with a deep understanding of key SaaS business metrics (e.g., CAC, LTV, payback period).
• Hands-on experience designing, implementing, or optimizing AI workflows or agents for marketing, content, or operational automation.
• Advanced proficiency in Google Sheets and Excel, with the ability to analyze data, build reports, and derive insights.
• Experience with BI or reporting tools (e.g., Looker Studio, Tableau) is a plus.
• Familiarity with Asana, Jira, or similar tools.
• Highly proactive and structured.
• Collaborative, service-minded, and adaptable.
• Strong sense of ownership and accountability.
• You thrive in fast‑paced environments.

Why Join Usercentrics?

• Joining Usercentrics means becoming part of a fast‑growing, diverse and international team of tech enthusiasts and entrepreneurially‑minded who build our success story together.
• Company culture is important to us – we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally.
• Get involved! We have plenty of initiatives and love to see people from all departments enthusiastically participating and shaping our future together in different cross‑department projects.
• Your work‑life balance is important to us too – we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy).
• We always remember to have fun along the way, both in our day‑to‑day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online.
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job‑related language courses and a lot more (depending on your location) to focus on your well being.

Benefits:

• Development Budget: 800 EUR per year.
• Job‑related Language Courses: 350 EUR per year.
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country).
• Online yoga sessions.
• Headspace App.
• Team building events, happy hours, parties, get‑together, occasional company‑covered breakfasts/lunches, in/across offices, online/in person.
• Gifts – we celebrate life & work milestones at UC (work anniversaries, new babies etc.).
• Snacks, fruits, coffee and drinks in the office.

About Us: We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. We strive to create a diverse, equitable, and inclusive environment where everyone feels valued, respected, and empowered to reach their full potential. We are committed to building with them as we foster innovation and drive our success.

DEI Statement: We strive create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We are committed to listening and continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Software Development

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