Sr Specialist IT Onsite Support

Discover a more connected career

The IT Support Specialist is primarily responsible for supporting IT systems' end-users by troubleshooting and repairing technical products while using technical expertise and the Company's diagnostic tools. The IT Support Specialist possesses in-depth knowledge of the Company‘s IT infrastructure so, when required or necessary, it is able to assist Enterprise-level IT teams to identify, support and resolve IT issues.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you'll do

Provides friendly, courteous and quality support to all users.

• Possesses a high level of self-accountability to provide a timely resolution to technical issues.
• Responds to incoming telephone calls, voicemails, web-submissions, emails, chats and face-to-face requests for assistance from users experiencing IT problems.
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems in an effort to minimize system downtime in a multi-user environment (i.e., client specific applications, printers, workstations, etc.).
• Documents IT inventory assignments and regularly inventories them.
• Supports and assists other IT Support Staff.
• Communicates technical information to both technical and non-technical users. Adapts communication style and presentation as appropriate for the given audience.
• Appropriately routes and escalates incidents to appropriate resources.
• Stays current with fundamental operations of relevant software, hardware and other equipment.
• Travels to branch locations as requested.
• All other duties as assigned.

What you’ll need

• Acute attention to detail
• Good, honest and respectful written and oral communication skills
• Perceptive demeanor that can relate to individuals at all levels throughout the Company
• Possess strong analytical and problem-solving abilities
• Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware, software applications and operating systems with a focus on quality including, but not limited to:
  • Windows 7/10; Microsoft Office
  • Printer Support (TCP/IP Settings, SMTP, etc.)
  • Installing network printers and troubleshoot printer connectivity problems
  • Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.)
  • Android & IOS mobile technologies
  • Mobile Device Management (e.g., Airwatch)
  • Experience with Google Apps for business preferred
• Ability to manage and protect highly confidential information
• Strong organizational skills and time management

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