Staff Technical Account Manager - Research

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Staff Technical Account Manager - Research

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About The Role

D-Wave is seeking a Technical Account Manager (TAM) in Germany or Italy to lead technical engagements with research clients and support the integration and deployment of our quantum computing solutions.

What You’ll Do

Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly.
Translate and present D-Wave’s vision, strategy, and product roadmap to executive-level and technical stakeholders at research organizations.
Deliver technical presentations at large events such as conferences, webinars, and seminars.
Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events.
Work with a dedicated team from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots toward strengthening long‑term research ecosystems.
Build and maintain long‑term technical relationships with customer teams across the project lifecycle.
Identify and recommend new projects that can leverage D-Wave’s solutions.
Serve as a technical resource on quantum optimization, industry trends, and competitive positioning.
Convey customer requirements to internal product and development teams, advocating for client needs.
Communicate complex technical information clearly and effectively across multiple platforms and audiences.
Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance.
Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events.

About You

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus.
Must be fluent in German or Italian and English.
5+ years combined experience in a technical customer‑facing role (e.g., Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post‑sales account management experience with clients in large research organizations.
2+ years of hands‑on Python programming experience in an enterprise environment.
Experience supporting clients in logistics, manufacturing, pharma, fintech, and/or research and education is required.
Strong foundation in optimization, algorithms, or applied mathematics.
Experience with tools and platforms such as GitHub and REST APIs.
Familiarity with quantum computing techniques or operations research highly desired.
Proven ability to communicate technical content to both technical and non‑technical stakeholders.
Project management experience is a plus, but not required.

A D‑Waver's DNA

We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
We practice straight talk and listen generously to each other with empathy. We value different opinions and points of view. We ensure that we connect outside as well as inside to learn from others and inspire each other.
We hold ourselves accountable for results. We make decisions and take responsibility so that we can act and support each other.
As leaders we motivate and engage our teams to undertake beyond what they originally thought possible, by developing our teams and creating the conditions for people to grow and empower themselves through enabling and coaching.

Our Compensation Philosophy Is Simple But Powerful

We believe providing D‑Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

Inclusion

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported, and empower your career growth at D‑Wave.

Fine Print

No 3rd party candidates will be accepted.

Equal Employment Opportunity Statement

It is D‑Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, provincial, or local law.