Steering & Planning Manager - Assistance

About the opportunity:

We are seeking a highly driven Steering & Planning Manager to join our team in Berlin or Barcelona, focusing on operational excellence & scalability. This role is ideal for someone who thrives in a fast-paced environment and is excited to help scale operations in alignment with N26's hyper-growth ambitions as a global fintech.

Who we are

N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

We're looking for a hands-on problem solver—someone ready to roll up their sleeves and dive deep into all areas of the business to support millions of customers worldwide. You will play a pivotal role in driving our growth, expansion, and ongoing compliance efforts by collaborating with both internal and external stakeholders to shape business strategies and enable operational change.

In this role, you will work closely with Product & Tech as well as with our Operations teams, serving as one of their key business partners.

• Lead continuous improvement and automation initiatives to streamline workflows, enhance productivity, and reduce operational costs.
• Analysing operational processes to identify and implement opportunities for optimisation, efficiency and cost reduction
• Define, track and report on key operational metrics (KPIs/ SLAs) to ensure alignment with company objectives, proactively reviewing data and performance insights
• Develop business cases and implementation plans setting timelines to achieve goals efficiently.
• Managing project prioritisation.
• Partner cross-functionally with Ops, Product, Tech, Data, Finance, Compliance and Risk and other teams to align process improvement strategies with company goals.
• Drive the execution and governance of strategic operations projects from concept through delivery.

What you need to be successful:

Background

• Bachelor's degree in STEM, Finance, Accounting, Economics, Business Administration, or a related field from a top-tier university.
• Minimum 5 years of experience in fast-paced environments in Strategy & Operations, Consulting, corporate strategy roles
• Track record of successfully leading and implementing continuous improvement initiatives and automation initiatives at scale.
• Understanding the use of modern technologies (including LLMs and AI agents) to design and build scalable, automated solutions.
• Proven experience dealing with Business Process Outsourcing and external vendors, with strong collaboration across internal and external stakeholders.
• Familiarity with operating in highly regulated environments and KPI-driven organizations is a plus.

Skills

• Project management experience, particularly in cross-functional teams with Product, Tech, or Customer Support Operations.
• Excellent stakeholder management, communication, and problem-solving abilities.
• Advanced analytical skills and proficiency in Excel and SQL.
• Strong storytelling and visual communication skills using PowerPoint
• Good understanding of process design, analytics, and KPI frameworks.
• Ability to collaborate effectively with diverse teams in a multicultural environment across various areas of expertise
• Comfortable working independently and engaging with relevant stakeholders
• Excellent organizational skills and ability to manage multiple priorities under tight deadlines.
• Passion for the banking and fintech industry, with a desire to deepen understanding of how N26 operates.

Traits

• Deep understanding of N26's business model and a desire to make a meaningful impact
• Thrive in fast-paced, dynamic, and high-pressure environments
• Demonstrate a strong bias for action and execution
• Open to giving and receiving clear, direct, and timely feedback

What's in it for you:

Accelerate your career growth by joining one of Europe's most talked about disruptors .

Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.

As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.

Additional day of annual leave for each year of service.

A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.

A relocation package with visa support for those who need it.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

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