Strategic Account Manager Chains – Berlin

Strategic Account Manager Chains – Berlin

03 December 2025

• Commercial
• Berlin, Germany
• Full time
• Hybrid

What you will do on your journey with WebBeds.

The Strategic Account Manager plays a key role in the relationship management with key chain partners on a regional and global level. Together with our key chain partners you define the targeted actions and strategy to drive incremental business opportunities and increase WebBeds’ market share. This position is primarily focused on chains with their head office based in the DACH region. In this role you will be working collaboratively with external and internal customers in an agile manner to maximize opportunities and increase growth, providing excellent customer service and optimizing our Dynamic Inventory on Point of Sale.

In this role you will:

• Manage existing key chain strategic partnerships and build a portfolio of new chain strategic partners in Europe to drive chain performance.
• Define targeted actions and design strategy road map to achieve agreed KPI’s, drive incremental business opportunities and increase WebBeds’ market share.
• Ensure chain contracts are (re)negotiated within specified deadlines to secure the best commercial conditions for the chain.
• Organize quarterly business reviews and bi‑monthly engagement with key contacts of the Chain Partners to discuss results and build or maintain relationships.
• Drive optimization of chain global product, inventory and pricing supported by Partner Success, Supplier Optimization and Contract Managers in destination.
• Partner with Contracting Teams in all regions, encouraging and promoting teamwork and commercial performance for contracting with specific hotels and regions.
• Work in partnership with supplier connectivity and loading teams to onboard new chains via preferred connectivity and maintain the connection to deliver the right supply to our customers.
• Monitor the performance of the chain supplier on a regular basis, including production, pricing and availability to ensure competitiveness in market.
• Act as the primary liaison with the assigned hotel chain partners to deconstruct challenges and develop adaptable solutions across all platforms.
• Support various teams including regional contracting, customer support and supplier connectivity as an escalation point regarding availability and service issues.
• Negotiate exclusive deals, value‑adds and overrides, and identify marketing opportunities for each chain, per region, by market for all WebBeds platforms.
• Attend tradeshows and network opportunities within the region to engage with Chain Partners and prospect new opportunities.
• Consult and agree with the Regional Chains Director regarding new chain opportunities and additions to product.
• As part of the chains team, circulate and facilitate shared special deals, flash sales and additional supply with WebBeds Sales Team to ensure maximum promotion of WebBeds content.
• Co-operate with Health and Safety team to ensure reports are completed and up to date.
• Communicate both internally and externally in a professional manner in keeping with corporate guidelines.

The skills we would love to see in your suitcase!

• Contracting experience gained with the hotel and/or travel industry.
• Experience in a similar role.
• Experience contracting Chains in Europe.
• Ability to develop and maintain strong, trusting, and meaningful connections with hotel chains.
• Education to degree level or equivalent professional qualification.
• Fluent in English and German.
• Open to frequent travel.
• Strong negotiation skills, strategic view, commercial acumen, pro‑active, dynamic, passionate, and a team player.
• Highly accurate with excellent attention to detail.
• Well‑developed written and verbal communication skills.
• Highly developed analytical skills and proficiency in Microsoft Office, especially Excel.
• Proactive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude.
• Ability to work independently as well as part of a team.
• Minimum 4 years contracting experience in hotel and/or travel industry (OTAs, Bedbanks, Tour Operators).
• Understanding of current contracting landscape (dynamic and static models).