Strategic Account Manager (French speaking) - Remote

Strategic Account Manager (French speaking) - Remote

Join to apply for the Strategic Account Manager (French speaking) - Remote role at Tulip Interfaces.

Overview

Tulip, the leader in frontline operations, helps companies equip their workforce with connected apps to improve quality, efficiency, and traceability across operations. Tulip’s cloud-native, no-code platform supports composable solutions to capture real-time data, analyze it, and drive continuous improvement. Tulip is a spinoff from MIT, headquartered in Somerville, MA, with offices in Germany and Hungary, and is recognized as a World Economic Forum Global Innovator and one of Energage’s Top Workplaces USA and Built In Boston’s Best Places to Work lists for 2024.

About You

• You're a natural problem-solver who can develop an independent perspective and structure information effectively, even amid uncertainty.
• You communicate clearly across all levels of an organization, from shop floor to C-level executives.
• You have direct experience implementing change in manufacturing or deploying technology systems in operational environments.
• You are customer-obsessed and passionate about partnering with clients to deliver measurable impact.
• You are resourceful and can 260Google your way out of most problems,27 understanding that every customer has a unique perspective.
• Business fluency in French and English is required.

What skills do I need?

• 4+ years in a customer-facing role such as Account Management, Customer Success (SaaS preferred), or Management Consulting.
• Direct experience within discrete manufacturing, with industries such as Industrial Machinery, Automotive, Aerospace & Defense, or similar.
• A BA/BS is required (MBA/Masters preferred) with the ability to understand complex business challenges and align technology solutions.
• Exceptional presentation and interpersonal skills, with experience delivering executive-level presentations for enterprise clients.
• Proven experience coordinating and leading cross-functional teams (Sales, Product, Engineering).
• Strong bias for action and client impact; ability to travel up to 20%.
• Proficiency in English and French required.

Key Responsibilities

• Own the end-to-end relationship for a portfolio of key accounts, acting as a trusted advisor to ensure success and health.
• Identify opportunities to expand Tulip’s platform within existing accounts; manage renewals and support commercial expansion with Sales.
• Guide customers to leverage Tulip for operational improvements by recommending use cases and tracking measurable ROI.
• Coordinate with Product, Engineering, Sales, and Professional Services to address customer needs and influence the product roadmap.
• Help build and improve internal processes and content to scale the Customer Success function.

Key Collaborators

• Customers
• Tulip’s partners
• Professional Services
• Support teams
• Sales
• Product Management

Working At Tulip

• We value hard work, diversity, and personal well-being. Benefits include direct impact on product and culture, company equity, competitive benefits, flexible schedule, unlimited vacation, Learning & Development benefits, and virtual company events.

Equal Opportunity

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Help us build an inclusive community that will transform frontline operations.

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