Strategic Partner Manager - Intercont (M/F/X)

Strategic Partner Manager - Intercont (M/F/X)

Bonn, full time (40-hours/week). The position is to be filled at the earliest possible date.

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade. As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to shape DHL eCommerce’s global cross‑border delivery network, manage international strategic partners, negotiate commercially, and drive network development across continents? Do you enjoy working in a highly partnership‑driven environment with diverse stakeholders? Then we look forward to getting to know you.

Strategic Partnership Management

• Assume overall relationship ownership for designated delivery and brokerage partners.
• Build long‑term strategic partnerships and foster collaboration at all levels.
• Ensure monitoring of service performance and drive corrective actions and service improvements.

Partner Selection & Commercial Alignment

• Lead the evaluation and selection of destination delivery partners and brokers based on country needs, product requirements, and market specifics.
• Manage commercial alignment processes, including pricing, contractual discussions, and service expectations.
• Collaborate with Trade Law Compliance for due diligence and align solutions from a regulatory compliance perspective.
• Lead commercial negotiations, rate discussions, and contract preparation.

Cross‑Functional Solution Development

• Translate market and country requirements into tailored delivery or brokerage solutions, identifying new business opportunities supporting continuous growth.
• Lead and coordinate cross‑functional implementation projects for onboarding and service launches.
• Collaborate with internal stakeholders including Trade Law Compliance & Customs, Operations, IT, Customer Service, and Billing.
• Drive implementation of DHL eCommerce standards through active supplier management, including standard quality KPIs, performance review, and billing standards (partly in cooperation with other functions).

Network Enablement & Communication

• Communicate partner capabilities and updates to countries.
• Support solution documentation, concept development, and best‑practice sharing.

Your profile

Experience & Qualifications

• 5+ years of experience in partner management, procurement, collaboration with customs brokers, or commercial logistics functions.
• Previous experience in B2C cross‑border e‑Commerce.

Skills & Competencies

• Strong commercial acumen.
• Excellent stakeholder management skills.
• Fluent in English; additional languages are a plus.
• Strong communication and presentation skills.
• Experience working in international and cross‑cultural environments.
• High flexibility, solution‑oriented mindset, and strong ownership.

Benefits

• A culture based on respect, openness, integrity, and innovation — the foundation of DHL Group values.
• Excellent development opportunities and continuous learning options.
• An attractive compensation and benefits package in line with DHL Group standards.
• The opportunity to significantly contribute to the development of DHL eCommerce’s global cross‑border delivery network.

We stand for equal opportunities

We value diversity and welcome all applications — regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity. Severely disabled persons and those of equal status are expressly invited to apply and will be given preferential consideration if equally qualified.