Supervisor (m/w/x) Aachen

Stellenbeschreibung:

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including (5000 in France / 15 000 in Europe and Middle East) / (851 in DENS Hub (Germany, Switzerland, Denmark & Sweden)), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

Creating the daily staff planning and coordinating employees on the sales floor (zoning)
Managing employee sickness in absence of manager
Induction of new employees
Implementation of floor management
Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

Support in achieving monthly and annual sales targets including year‑on‑year sales growth
Ensuring excellent customer service and alignment of the team with the customer
Carrying out the morning briefing and shift handovers
Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks
Updating the visual merchandising and implementing updates and animations
Ensuring order and cleanliness on the sales floor

Operations

Carrying out inventories to ensure optimum availability of goods
Complete merchandise management, from receiving to proper storage, booking out, returns and tester management
Preparing for the opening and closing of the corner
Reporting and tracking of maintenance and merchandise issues
Deputizing for the Corner Manager in case of absence
Additional tasks related to the daily business

KPIs

Stock availability & replenishment efficiency
Compliance with operational routines
Awareness of retail key figures such as MS, IPT, AVB, number of services, shrinkage
Inventory on schedule

Do not hesitate to apply if you have…

Personal Skills

Customer‑focused and business‑driven mindset
Reliable, hands‑on, and solution‑oriented
Excellent communication and delegation abilities
Positive attitude and ability to inspire others
Structured work ethic
Interested in team management

Experience & Technical Skills

At least 2‑3 years' experience in retail, preferably in the beauty sector
Enjoy dealing with customers and developing employees
Analytical and commercial working methods
Strong hands‑on mentality and presence on the sales floor
Basic knowledge of SAP and Excel is an advantage
Good knowledge in English or native language of the country
Acts people oriented
Shows creativity and drives innovation
Strives for excellence

Here, you will find:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference