Supervisor - Quality Control (m/w/d)

Stellenbeschreibung:

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Job Overview

In this position, you will take on a central leadership role in which you will develop your team in a targeted manner while also acting as an important interface between customers and the organization. You will make a significant contribution to meeting business requirements, communicate relevant company needs clearly and effectively, and represent our customers' interests with confidence. In addition, you will be actively involved in handling escalations and, through your solution‑oriented approach, ensure sustainable customer satisfaction and stable business processes.

Job Requirements

Continuous quality improvement
Component analysis
Creation and editing of 8D reports with follow‑up on corrective measures
Communication with customers
Close cooperation with functions such as operations, quality, product management, sales, account management, customer service, and engineering, including coordination and management of meetings and handling of customer‑related issues
Conducting complaint and return analyses
Managing customer portals
Creating evaluations
Communicating with customers and coordinating internally
Fault analysis for continuous product improvement
Leading problem‑solving meetings
Monitoring PPAP deliveries
Managing the measurement laboratory and calibration

What Your Background Should Look Like

Successfully completed degree, ideally in a technical field; alternatively, further training as a technician or a comparable qualification
At least 2–3 years of professional experience, preferably in quality management or a similarly demanding technical role
Confident handling of critical customer complaints and a confident manner in challenging situations
In‑depth knowledge of the 8D methodology and experience in structured problem solving
Passion for quality issues and a high level of willingness to continuously further your professional development
Strong communication skills and a structured, independent, and reliable way of working