Support Engineer

Role: Java/C++/ .Net Support Engineer

Domain: Automobile – Mandatory
DMS: Dealer Management System – Good To have

Skills and Experience Required:

Support Engineer

Key Responsibilities:

• Provide L1/L2/L3 application support for Mainframe/Java/C++/.Net based applications running in production and hosted on Client Infrastructure, and using SQL databases.
• Diagnose and resolve application defects, performance issues, and configuration problems.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• Monitor application performance and system health, identifying and addressing potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions.
• Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates
• Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Participate in on-call rotation to provide 24/7 support for critical applications.
• Communicate effectively with users, providing updates on issue resolution and system status.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.
• German speaking candidate with Automotive/DMS expertise
• Support on Weekends/holidays (As needed for P1 level issues)

Preferred Skills:

• Knowledge of ITIL framework and incident management processes.
• Familiarity with automation tools and techniques to streamline support processes.
• Previous experience in a financial or technology-driven environment.
• Analyze logs, stack traces, and system metrics to identify root causes.
• Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution.
• Maintain and update support documentation, runbooks, and troubleshooting guides.
• Support deployments, hotfixes, and release activities.
• Maintain and update support documentation, runbooks, and troubleshooting guides.
• Ensure adherence to SLA and provide timely escalation when required.
• Participate in on-call rotation for critical production support.
• Strong analytical and communication skills.