Ubique Systems

Support Engineer

Ubique Systems Frankfurt

Stellenbeschreibung:

Role: Java/C++/ .Net Support Engineer

Domain: Automobile – Mandatory
DMS: Dealer Management System – Good To have

Skills and Experience Required:

Support Engineer

Key Responsibilities:

  • Provide L1/L2/L3 application support for Mainframe/Java/C++/.Net based applications running in production and hosted on Client Infrastructure, and using SQL databases.
  • Diagnose and resolve application defects, performance issues, and configuration problems.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor application performance and system health, identifying and addressing potential issues proactively.
  • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
  • Perform root cause analysis for recurring issues and implement permanent solutions.
  • Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
  • Assist in the deployment and configuration of applications and updates
  • Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
  • Participate in on-call rotation to provide 24/7 support for critical applications.
  • Communicate effectively with users, providing updates on issue resolution and system status.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Ability to work independently and as part of a team.
  • German speaking candidate with Automotive/DMS expertise
  • Support on Weekends/holidays (As needed for P1 level issues)

Preferred Skills:

  • Knowledge of ITIL framework and incident management processes.
  • Familiarity with automation tools and techniques to streamline support processes.
  • Previous experience in a financial or technology-driven environment.
  • Analyze logs, stack traces, and system metrics to identify root causes.
  • Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution.
  • Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Support deployments, hotfixes, and release activities.
  • Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Ensure adherence to SLA and provide timely escalation when required.
  • Participate in on-call rotation for critical production support.
  • Strong analytical and communication skills.
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Hybrid
  • Kategorie:

    Customer Service
  • Erfahrung:

    Erfahren
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    05 Dez 2025
  • Standort:

    Frankfurt

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