Support Engineer (Operations & Maintenance) - Germany

Support Engineer (Operations & Maintenance) - Germany

Join to apply for the Support Engineer (Operations & Maintenance) - Germany role at Sungrow Europe.

Hello there and a warm welcome to Sungrow!

About

We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:

• Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.
• Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.
• Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.
• Define response strategies based on issue severity and escalates critical problems promptly.
• Monitor version quality and analyze defect trends to drive product improvements.
• Collaborate with R&D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.

Your profile

• Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar.
• Minimum 5 years of experience in software development, testing, operations, or technical support.
• Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end); renewable energy software experience is a plus.
• Knowledge of defect management, version control, ITIL framework, and SLA management.
• Ability to troubleshoot online issues independently using monitoring and log analysis tools.
• Excellent coordination and communication skills across teams and with customers.
• Strong resilience under pressure and ability to drive issue resolution.
• English and German proficiency at C1 level; additional languages are always a plus.

Preferred

• Experience in software maintenance for energy internet, photovoltaic, or energy storage industries.
• International project experience.

Why us?

Join our Operations & Maintenance team, the backbone of Sungrow’s customer success! We ensure smooth operations and top‑notch support for cutting‑edge renewable energy solutions. You’ll work in a dynamic environment, collaborate with global teams, and contribute to a greener future.

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success! Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.