Support Lead & Team Coordinator

Our mission is to change how fans experience buying tickets for their favorite live events. Ticombo is the first Ticket Marketplace where Organizers, Resellers and Fans can buy and sell tickets in a fair, easy and secure way. With a growing team of more than 50 business and technology rockstars, we are working very hard to build a fair, easy and secure ticket platform for fans all around the world.

We want to be the first true C2C marketplace where users can buy and sell tickets in an efficient and transparent way, whether they are sold out or not, whether big or small events, run by professional artists or private people.

By stepping out of the transaction and allowing our users to interact with each other, Ticombo makes the whole process more efficient while creating a better experience for our users.

Role Overview

We are seeking an experienced Support Lead & Team Coordinator to take ownership of the coordination, continuity, and performance of our support operations.

This is a senior operational role that requires flexibility and a high level of availability. Due to the nature of the business, demand fluctuations, and seasonal peaks, this role is not bound to a fixed schedule. You will be expected to step in on demand to ensure operational continuity, support the team during peak periods, and address time-sensitive issues as they arise.

Key Responsibilities

• Own operational coordination of the support function across all shifts
• Provide leadership and oversight to Shift Leaders, ensuring consistency and accountability
• Ensure seamless handovers and continuity between day, night, and peak-demand operations
• Act as the primary escalation point for support-related issues
• Serve as a key communication and alignment link between the support team and Management
• Step in proactively during peak periods, incidents, or staff shortages to maintain service levels
• Anticipate operational risks related to demand spikes or seasonality and respond accordingly
• Drive structure, discipline, and continuous improvement within support operations
• Support and develop Shift Leaders through coaching and ongoing feedback

What We’re Looking For

• Strong ownership mindset with the ability to operate independently
• High reliability, responsiveness, and availability when needed
• Comfortable working beyond standard schedules during peak or critical periods
• Proven experience coordinating teams or operations in dynamic, time-sensitive environments
• Strong judgment and decision-making under pressure
• Clear communicator and trusted point of escalation

Ideal Background

• Experience in customer support, operations, or service management
• Exposure to 24/7, on-call, or shift-based operational environments
• Experience managing seasonality, peak demand, or incident-driven workflows

What We Offer

• A senior, high-impact role with real operational ownership
• Close collaboration with Management and leadership teams
• Opportunity to shape support standards, structure, and processes
• A dynamic environment where flexibility and initiative are valued
• Competitive compensation aligned with responsibility and availability

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the team on a permanent consultancy contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.