Systems Engineer, Managed Operations - Jobbird.com

About the Role

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high‑availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC, visit

Key Responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. You will collaborate with technology leaders, contribute to the enhancement of day‑to‑day operations, and ensure improvements in availability, reliability, latency, performance, and efficiency of the ESC. Occasional participation in on‑call rotations to resolve incidents occurring out‑of‑hours is required.

Day in the Life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility, identify anomalies, craft actionable bug reports, and enhance overall efficiency and performance. You provide constructive feedback on change‑management documents, address the operational backlog, develop and test scripts, and share insights on the complexities of the European Sovereign Cloud with service teams. You and your team root‑cause issues to keep systems resilient and fault‑tolerant.

Eligibility

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On‑Call rota.

About the Team

Utility Computing (UC) provides product innovations ranging from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new innovations that set AWS’s services apart. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things, Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions.

Basic Qualifications

• Demonstrated expertise in systems engineering working with hardware, software, networking, and operating systems.
• Experience scripting processes in a language such as Bash, Python, or Ruby.
• Solid understanding of Linux and networking, and ability to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.
• Ability to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices.

Preferred Qualifications

• Experience with monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar.
• Experience actively mentoring junior engineers and working cross‑organizationally, leading strategic team efforts requiring collaboration.
• Experience supporting services in AWS or other cloud systems or services.
• Experience operating 24x7 high‑availability, distributed software applications and performance tuning software applications and optimizing fleet utilization.
• Experience with Infrastructure as Code (e.g., CDK, CloudFormation, Puppet, Chef, Ansible).

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