Team Lead CRM (maternity cover) (m / f / d)

Team Lead CRM (maternity cover) (m / f / d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Team Lead CRM (maternity cover) (m / f / d), you will join our global CRM team at Flix on a 1-year contract. This is a critical role to shape the future of CRM as we expand our capabilities, redefine our toolset, and constantly optimize for maximum revenue, profit, growth, scalability, and efficiency.

About the Role

• Lead a team of 3 CRM Tech Managers and 2 CRM Data Analysts, ensuring their professional and personal development
• Enable your team to deliver results with clear business outcomes by planning quarterly OKRs and aligning with key stakeholders across departments and functions
• Define and drive the global vision and strategy for your teams, ensuring alignment with business and department goals
• Oversee the design, implementation, and optimization of CRM communication in Braze across email and app channels to improve customer journeys
• Ensure data-driven decision making across the entire CRM team by identifying and prioritizing analytics needs
• Be proficient in the usage of Braze for multichannel, lifecycle-based communication and support the team to ensure effective usage
• Stay on top of emerging CRM technologies, automation best practices, AI possibilities and innovations to maintain a competitive edge

About You

• 5+ years as Team Lead, Product Owner or Senior Manager with CRM / marketing products
• Proven expertise in CRM automations (strategy + operations), including channel orchestration, lifecycle journeys, and personalization
• Strong experience with Braze is a must
• Strong data analytics skills, with the ability to interpret performance data, define KPIs, and optimize CRM performance
• Passion for customer-centricity and delivering high-quality products with well-defined SLAs and monitoring
• Excellent communication, presentation, and leadership skills. Able to motivate teams and collaborate effectively across departments and functions
• Fluent in English

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1 : 1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!