Team Lead CRM (maternity cover) (m/f/d)

Our Perks – More than just a job:

• Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

Your Tasks – Paint the world green:

• Lead a team of 3 CRM Tech Managers and 2 CRM Data Analysts, ensuring their professional and personal development
• Enable your team to deliver results with clear business outcomes by planning quarterly OKRs and aligning with key stakeholders across departments and functions
• Define and drive the global vision and strategy for your teams, ensuring alignment with business and department goals
• Oversee the design, implementation, and optimization of CRM communication in Braze across email and app channels to improve customer journeys
• Ensure data-driven decision making across the entire CRM team by identifying and prioritizing analytics needs
• Be proficient in the usage of Braze for multichannel, lifecycle-based communication and support the team to ensure effective usage
• Stay on top of emerging CRM technologies, automation best practices, AI possibilities and innovations to maintain a competitive edge

Your Profile – Ready to hop on board:

• 5+ years as Team Lead, Product Owner or Senior Manager with CRM/marketing products
• Proven expertise in CRM automations (strategy + operations), including channel orchestration, lifecycle journeys, and personalization
• Strong experience with Braze is a must
• Strong data analytics skills, with the ability to interpret performance data, define KPIs, and optimize CRM performance
• Passion for customer-centricity and delivering high-quality products with well-defined SLAs and monitoring
• Excellent communication, presentation, and leadership skills. Able to motivate teams and collaborate effectively across departments and functions
• Fluent in English

Now hiring employees (m/f/d) from the following areas:

Team Lead Customer Relationship Management (maternity cover) (m/f/d), CRM Manager (maternity cover) (m/f/d), Senior CRM Specialist (maternity cover) (m/f/d), CRM Project Manager (maternity cover) (m/f/d), Head of CRM (maternity cover) (m/f/d), CRM Strategy Lead (maternity cover) (m/f/d)

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.