Team Lead Customer Service (f-m-d)

Customer Service Manager (f-m-d)

Techtronic Industries EMEA

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, and floorcare & cleaning products. Our focus is on end‑users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, and AEG®, recognized worldwide for their deep heritage and innovative product platforms of superior quality.
TTI maintains a global manufacturing and product development footprint, with world‑wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI, driving a high‑performance culture across all levels of our organization to achieve our vision of being number one in the industries we serve. Our high‑speed decision‑making process supports our focus on superior products and high customer expectations, and we view our winning culture as a competitive advantage that powers our growth.

The Customer Service team, based at our Headquarters in Winnenden (Stuttgart Area), is the central hub connecting our supply‑chain functions with the regional Sales Business Units and is currently looking for a Employee: Customer Service Manager .

Responsibilities

• Lead the Customer Service team, ensuring efficient order‑to‑cash operations, timely claim resolution and high service standards.
• Monitor KPIs and drive continuous improvement initiatives.
• Improve service quality and process efficiency across regions, standardising systems and processes (SAP & Salesforce Service Cloud).
• Act as liaison between headquarters, SBUs, logistics teams and external customers.
• Support Supply Chain projects through cross‑functional coordination.
• Manage escalated cases with root‑cause analysis and corrective actions.
• Oversee return management across European logistics centres.

Requirements

• Proven experience in customer service operations within manufacturing or B2B environments.
• Proven ability to lead, develop and motivate teams.
• Solid knowledge of order‑to‑cash processes, logistics flows and claims management.
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable).
• Good command of German and English; additional European languages are an advantage.
• Willingness to travel as required by business needs (approximately 10 %).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Manufacturing

At TTI, we are committed to being an equal‑opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you’re looking to join a forward‑thinking company that values collaboration, innovation and impact, we’d love to hear from you. Apply now and be part of something exciting!
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