Team Lead Customer Service Western Europe (m/w/d)

Your mission

• Lead, manage and develop the CS Western Europe (5 colleagues)
• Coordination and control of the daily business in close cooperation with the sales department
• Continuous development/optimisation of our customer service processes
• Independent, structured processing of worldwide trading transactions along the entire product lifecycle
• Direct daily contact with our domestic and foreign business partners
• Support of the sales department in the processing and initiation of purchasing and sales transactions

Your profile

• You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
• You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
• Fluent in German and English, both spoken and written
• Service-oriented and independent working method
• A quick perception, analytical thinking and a structured and precise way of working
• Good communicative, intercultural and social skills
• Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
• Team spirit and flexibility

Why us?

• Free sports programmes, including a first-class fitness studio and Pilates classes
• Job bike also for private use
• Home office option, employee discounts, notebook and company mobile phone
• Regular employee events and activities
• A detailed induction programme and professional and personal development opportunities
• Varied tasks and room for your own ideas
• 30 days annual leave
• Modern city centre office with company car park
• Permanent employment in a growing medium-sized company with an extremely international orientation