Team Lead Customer Success Onboarding (mwd)

Job Description

As the Team Lead for Customer Success Onboarding at Rapid Data you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long‑term customer satisfaction and retention.

Your tasks:

• Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
• Create comprehensive onboarding documentation and resources tailored to different customer segments
• Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
• Lead mentor and grow a high‑performing Customer Success Onboarding team
• Set team performance goals and regularly assess progress through KPIs
• Implement feedback loops and gather insights to continuously refine the onboarding process
• Collaborate with Sales Product and Support teams to ensure alignment and seamless handoffs
• Provide feedback to Product and Development teams about customer needs and potential improvements to the product
• Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
• Utilize data and analytics to track onboarding success and identify areas for improvement
• Develop dashboards and reporting tools to provide real‑time insights into onboarding performance
• Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Your skillset:

• Extensive experience in Customer Success Onboarding Consulting or related roles preferably in a B2B SaaS environment
• Proven track record in leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Experience in using SFDC as CRM, Jira as Project Management tool and other customer success tools to enhance onboarding processes
• Excellent communication and interpersonal skills capable of building relationships with both internal teams and customers
• Data‑driven mindset with the ability to analyze and interpret data to drive strategic decisions
• Fluency in English and German
• Primarily remote with occasional travel required to meet with team members and stakeholders

What we offer:

• A modern office space in Berlin (with flexible remote work options)
  
• A culture of continuous learning, innovation and professional growth
• Opportunities to contribute to products that make a real impact
• Dog friendly office

About us

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state‑of‑the‑art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence supporting every funeral service provider and their partners with our all‑in‑one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world be part of this exciting journey with Rapid Data.