Team Lead Customer Support (mfd)

Your mission

About ClearOps

ClearOps is a fast‑growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive data‑driven network we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling and beyond. With a team of 60 ambitious professionals we are scaling rapidly and looking for the right talent to join us on this journey.

The Role

As the Team Lead – Customer Support you will manage our support team ensuring our customers receive exceptional service. You will combine hands‑on technical support with leadership responsibilities, optimize processes and drive continuous team development.

Key Responsibilities

• Lead and manage the Customer Support team (both technically and organizationally)
• Ensure high levels of customer satisfaction and service quality
• Prioritize and escalate customer inquiries where needed
• Coach and develop team members to improve their skills and performance
• Collaborate closely with Product Engineering and Customer Success teams to enhance our product and customer experience
• Analyze support data, identify trends and derive actionable improvements
• Support the selection and implementation of support tools (e.g. ticketing systems)

Qualifications

• 3 years of experience in technical customer support or a similar role, including at least 1 year in a leadership position
• Strong technical mindset and passion for technology
• Excellent communication skills in English (C1 level)
• Strong organizational and problem‑solving abilities
• Experience working with Zendesk Support and Knowledge; additional ticketing systems are a plus (Salesforce)
• Ability to balance strategic thinking with hands‑on execution
• Knowledge of supply chain processes, data analytics or SaaS solutions
• SQL or database knowledge is a plus but not mandatory
• Familiarity with product development and testing processes

Benefits

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for growth and career advancement
• Development & Scale‑Up: Play a key role in shaping our customer support structure and processes as we scale internationally
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication
• Team: Joint team events such as Culture Week
• Workation: Combine vacation and work and work from wherever you want

Are You Ready to Make an Impact

If you’re excited about driving sales, building relationships and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.

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