Team Lead Enablement and Academy (fmd)

Stellenbeschreibung:

At Aleph Alpha we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty ethical development and societal benefit. Our generative AI offering empowers businesses governments and individuals to achieve their full potential.

Mission of the role

Build and scale Aleph Alphas Enablement and Academy function end to end. Deliver high impact external customer education for Aleph Alphas GenAI solutions while driving internal onboarding L&D and sales enablement. Lead and grow a team that creates an adoption customer health and measurable internal enablement.

Scope of the role

Reports to VP Customer Experience

Leads a team of 6 from day one

Mix of responsibilities : 60 percent external client enablement 30 percent internal onboarding and L&D 10 percent sales enablement

Close partnership with Value Engineering Product Delivery and Sales teams

Your Responsibilities

External Client Enablement

Build and scale a client facing enablement offering covering GenAI skills development market education and training on Aleph Alpha solutions and research innovations
Develop skill-based and persona-based enablement paths that can be tailored to different customer contexts
Drive customer adoption and customer health through targeted data driven enablement
Create repeatable playbooks to support enablement for custom applications and large-scale enterprise rollouts and support Value Engineering in designing tailored adoption plans and enablement offerings to customers

Internal Onboarding and L&D

Own companywide onboarding for new hires across technical and non-technical roles
Drive role-based and skill-based learning paths for internal teams
Own the company wide L&D budget and ensure maximum value generated by L&D programs
Partner with leaders across the entire organization to define capability needs and close skill gaps
Establish standards for training quality learning assets and internal documentation

Sales Enablement

Equip AEs and Value Engineers with pitch ready content talk tracks and competitive positioning
Run targeted sales training on our platform methodologies and product updates
Maintain a structured enablement calendar for the GTM organization

Academy Platform and Content

Own the Aleph Alpha Academy platform content roadmap and quality standards
Ensure programs deliver measurable ROI and support Aleph Alphas strategic objectives
Oversee the Academys tech stack implementing advancements to maintain industry-leading learning standards

Leadership and Scaling

Lead coach and develop a team of 6 based in Heidelberg or Berlin
Define operating models production workflows and an efficient content lifecycle
Scale the team in line with company growth while maintaining a lean setup
Establish an internal community of experts that contribute to content and training delivery

Your Background

Fluent in German and English languages

Strong experience in customer / partner education Customer Success Solution Engineering Digital Customer Experience or related field within technology or software industries.
Proven track record in leading and developing high-impact learning programs and teams.
Experience launching or scaling learning platforms or academies from early stage
Strong strategic planning communication and relationship-building skills with the ability to influence and collaborate across all levels of the organization.
Data-driven mindset with a proven ability to measure and optimize program effectiveness.
Proven experience in tech enablement with a track record of building and scaling internal and external programs
Strong understanding of GenAI or adjacent technologies or the ability to ramp up fast
Confident delivering presentations and trainings to customers including executives
Experience leading a team and working cross functionally in a fast-moving environment