Team Lead IT – Onsite-Support (m/f/d)

Introduction

Henkell Freixenet is the world’s leading sparkling wine producer, offering a unique portfolio ranging from Cava and Prosecco to Champagne and Crémant, complemented by a diverse selection of wines and spirits. We combine strong heritage with a truly international and innovative mindset.

For our Global IT division at our headquarters in Wiesbaden (Germany), we are looking for you as soon as possible.

As Team Lead IT – Onsite Support (m/f/d), you will take full responsibility for leading the onsite support team in Wiesbaden while driving service excellence and standardized support processes internationally.

Your Tasks

• Disciplinary management of the Onsite-Support Team in Wiesbaden
• Responsible for first level support at all locations in Germany
• Group-wide definition of support standards
• Responsible for coordinating support tickets and service requests (prioritization, distribution, and escalation)
• Establishment of a global community for support standards

Your Profile

• Degree in engineering, computer science, business informatics or comparable qualification
• Minimum experience of 5 years in leading IT teams
• Ability to steer internal/external consulting and external service providers
• Deep knowledge of Microsoft applications
• Service-oriented and user-centered mindset
• Ability to build and manage a young team with changing personnel
• Willingness to provide professional development for employees
• Driver's license Class B
• Professional in English and German

We Offer

• 30 days annual leave + special leave
• Coaching
• Company restaurant & meal allowance
• EGYM Wellpass - One Membership 10.000 Possibilities
• Employee events & discounts
• External advice in all life situations
• Flexible working hours, Working time models & mobile working
• Further education & training - ignite your curiosity
• Group Accident Insurance – Coverage for Accidents at Work and in Private Life
• JobRad - more than just a bike
• Market-based compensation
• Parent-child office - flexibility for families
• Curious? Find out more about our benefits...

Interested?

Henkell Freixenet provides an attractive work environment and outstanding training opportunities and promotes a culture of communication marked by clarity and transparency. In our Group, with its numerous international locations, employees engage in work that is both exciting and challenging, work that inspires their motivation and commitment.

Your contact person:
Schermineh Sarferaz

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