Team Lead Payment Features & Processes (f/m/d)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website.

In our headquarters in Düsseldorf we are looking for you as

TASKS WITH IMPACT

• You will lead a small, highly motivated payment team — both professionally and disciplinarily — and actively foster its development.
• You will play a key role in shaping our group-wide payment roadmap across all sales channels. From open banking and PSP strategy to softPOS solutions, you’ll drive innovative payment features from concept to launch.
• Through well-founded business cases, you’ll identify opportunities, trends, and features that strategically advance DOUGLAS — data-driven, visionary, and with a focus on what truly matters.
• You will prepare decision papers for top management, impress with clear analyses, and confidently present your recommendations at the executive level.
• As a central interface, you will act as a competent contact for internal and external stakeholders and as a sparring partner for your team — always keeping the big picture in mind.
• You will manage demanding international projects and ensure efficient implementation from planning to go-live.
• You will manage our external partners and maximize strategic collaboration in negotiations — e.g. with PSPs, terminal providers, and card schemes.
• You will review existing reports and KPIs, develop new dashboards, and track the net benefit of our projects and operational activities — for example in active payment steering.
• You will identify measures to continuously improve our payment cost efficiency — and consistently implement them together with your team.

YOUR SKILLS

• Several years of experience in international payments, ideally in an omnichannel retail or fintech environment.
• Strong knowledge of current market developments and payment providers (e.g. A2A payments, mobile/soft POS, BNPL).
• Initial leadership experience is desirable but not mandatory.
• A degree in business, science, or computer science — or comparable training (a degree is not mandatory).
• An independent, structured way of working with the ability to maintain an overview, even in complex processes.
• Strong analytical and conceptual thinking skills with a high affinity for IT and process design.
• A true team player with excellent communication skills and a confident presence at all levels.
• Proficient in MS Excel and PowerPoint, especially in preparing management‑ready presentations.
• Very good command of English and good German skills.

YOUR BENEFITS