Team Lead Product Ops (m/f/d)

Shopware WorkFromHome

Stellenbeschreibung:

Shopware is an international, leading open commerce platform for ambitious companies in digital commerce. With an API-first approach, maximum flexibility, and a strong community, we create future-oriented e-commerce solutions. Our 450 employees across Europe share a passion for innovation, openness, and team spirit.

As the Team Lead for Product Operations within the Infrastructure Unit, you drive the evolution of Shopware’s CI/CD pipelines, tooling, and release management processes. You lead a cross-functional team that bridges infrastructure and development, ensuring efficient, reliable, and scalable software delivery. Your work promotes automation, engineering excellence, and a culture of collaboration and continuous improvement.

This position can be filled on-site , hybrid , or full-remote within Germany or specific European countries where we are registered. Your work location will be agreed upon in advance and will form the basis of your employment contract.

Responsibilities

Take ownership of the Product Ops team and its mission to optimize Shopware’s software delivery lifecycle.
Lead and mentor a cross-functional team, fostering a collaborative, high-performance, and growth-oriented culture.
Maintain and continuously evolve Shopware’s CI/CD pipeline, ensuring efficient, secure, and scalable workflows across our products.
Utilize automation tools such as GitHub Actions, GitLab CI/CD, and ArgoCD to streamline processes and improve delivery speed.
Oversee release management, ensuring deployments are smooth, timely, and of high quality.
Contribute hands-on to PHP-based projects, maintaining high standards for code quality, testing, and maintainability.
Promote Infrastructure as Code (IaC) and establish best practices in observability, incident management, and reliability.
Work closely with development and infrastructure teams, aligning technical solutions with business objectives and strategic priorities.
Continuously refine engineering processes, reducing bottlenecks and enhancing delivery performance.
Communicate progress, challenges, and priorities clearly, ensuring transparency for stakeholders and leadership.
Ensure documentation, design specifications, and knowledge bases are properly created and maintained across the team.

Qualifications

Over eight years of relevant professional experience, including at least two years in a team-lead or technical leadership role.
Proven track record in CI/CD strategy, automation, and tooling – including GitHub Actions, GitLab CI/CD, and ArgoCD.
Strong hands-on background in PHP to guide technical discussions and set high standards for development and testing practices.
Extensive knowledge of Kubernetes, Docker, and cloud environments such as AWS.
Solid understanding of release management, version control, and deployment workflows.
Excellent mentoring skills, empowering teams and fostering engineering excellence.
Strategic mindset and data-driven problem-solving skills to identify opportunities for process optimization and long-term improvement.
Clear and proactive communication, aligning technical initiatives with company goals and promoting cross-team collaboration.
A proactive, collaborative attitude and a commitment to continuous improvement and innovation.

Benefits

Open culture with flat hierarchies, encouraging individual initiative.
Permanent employment contracts offering long-term security.
Flexible working hours and options for mobile work and full-remote contracts.
Freedom to choose preferred work hardware.
Well-structured onboarding with support from a personal “buddy.”
An inspiring environment with dedicated colleagues and a dynamic community.
Diverse opportunities for personal growth and development.
Additional perks such as company pension plans, health programs, and regular team events.
And much more!

Your personal contact for this position is Josephine Scheffler, and she is happy to answer any questions you may have!

Protecting your personal data is a top priority for us. You can find our applicant information here.