Team Leader Customer Support

remote type

Hybrid

locations

Dortmund - Germany

time type

Full time

posted on

Posted Today

job requisition id

JR10762

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role overview:

As a team leader, you are responsible for the interests of your employees. You recognize the strengths and skills of your employees, encourage and support them to achieve the goals and targets as a team. The team leader exemplifies the culture and interaction with each other and provides support when challenges arise. In addition to managing employees, the position itself is part of the operational team, is responsible for the quantitative and qualitative results of the team and reports to the Head of Support. Cooperation with other team leaders or departments is a matter of course and is gladly supported.

What you will do:

• Responsible for compliance with KPIs, customer satisfaction, deadlines and agreements, taking measures in the event of deviations
• Organizational, technical and personnel management of a team
• Ensuring team productivity and compliance with processes, guidelines and quality specifications
• Ensuring the timely preparation of information
• Independently solving challenges (e.g. escalations)
• Developing solutions independently
• Participation in internal and cross-departmental meetings
• Coordinating the distribution of tasks within the team
• Resource planning

Who you are:

• Social competence, empathy and respectful interaction
• Team player
• Strong communication and listening skills
• Proactive and creative personality with assertiveness
• Independence and initiative
• Sense of responsibility and reliability
• Self-reflection and critical faculties
• Logical and analytical thinking
• Strong organizational skills with the ability to multitask
• Technical affinity and open-mindedness towards new technologies
• Stress resistance and problem-solving ability

Qualification:

• Completed training or a degree in the hotel industry and/or IT sector is an advantage
• Management experience in Customer Support
• Fluent in German and English (verbal and written)
• Confident handling of Confluence, Salesforce, JIRA and similar tools
• Knowledge of protel products is an advantage

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

About US

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.