TECHNICAL CLIENT SERVICES MANAGER (f/m/d)

360T Frankfurt

Stellenbeschreibung:

TECHNICAL CLIENT SERVICES MANAGER (f/m/d)

Permanent employee, Full-time · Frankfurt am Main

Your Role

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.

Your Responsibilities

Deliver outstanding service to both new and existing customers
Cultivate and maintain strong relationships with key client intermediaries
Address and resolve technical issues or business workflow challenges during initial client interactions
Assist clients in diagnosing hardware infrastructure problems
Identify software issues and collaborate with internal teams to find solutions
Efficiently manage the escalation process for unresolved incidents
Investigate and resolve trading issues
Conduct regression testing across our platform's full range of products and features
Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
Keep your knowledge of company products and services up-to-date and share it with clients

Your Profile

Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
Exceptional customer service skills, detail-oriented, and service-focused
Excellent organizational skills, ability to work under pressure, and meet tight deadlines
Ability to communicate technical/product information to non-technical audiences
Self-motivated with a proactive work ethic and consistently high output
High proficiency in spoken and written English
Willingness to work on weekends, offering flexibility and variety in your work schedule

Our Offer

Clear career path: Possibility to switch between Software Development teams according to interests, projects, and skills
Regular Performance Appraisals: Continuous feedback to help you grow and excel
Learning and Development: Access to growth opportunities, including our internal "360T Academy"
Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
Team Bonding: Enjoy social gatherings and a supportive team atmosphere

How to Apply

If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.