Technical Customer Success Manager (E-Invoicing) & Poland

Technical Customer Success Manager (E-Invoicing) & Poland

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Job Details

• Location: Vienna (Hybrid) Preferred; Remote options available in Germany, Spain, or Italy.
• Language requirements: English (C1+) AND Polish (C1+) are mandatory. German, Italian, Spanish, or French is a plus.
• Experience requirements: 3+ years in Technical Support, Solutions Engineering, or API Integration.
• Employment type: Full-time under local labor law (no freelancing).

Millions of people interact with fiskaly every day, even if they don’t realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. In Italy, we help retailers go fully digital and eliminate the need for hardware like fiscal printers to issue and manage receipts. By making receipts tamper‑proof through digital signatures, we help fight tax fraud. With our paperless receipt solution we offer consumers a modern alternative while helping merchants streamline their operations. Our solutions may sound complex, but our mission is simple: make receipts easy for everyone.

The Role

You will be the primary technical guide for customers integrating our E‑Invoicing API. This role combines immediate impact with strategic growth: you will support our existing European customer base (Italy, Spain, France, and Germany) while acting as the key “Subject Matter Expert” for our upcoming expansion into the Polish market. Your mission is to ensure readiness for the KSeF mandate and guarantee that customer data moves seamlessly from their systems to the tax authorities.

You will spend your day deep‑diving into JSON payloads, XML files, and API logs to understand exactly why a transaction failed. We expect you to work smarter, not harder, leveraging AI tools to parse complex validation reports and generate code snippets that solve problems instantly. You are not just a support agent; you are a troubleshooter, a teacher, and a technical advisor.