Technical Customer Support Engineer (m/f/d)

Technical Customer Support Engineer (m/f/d)

Join AVES Reality as a Technical Customer Support Engineer (m/f/d). Your role will focus on ensuring our B2B customers and partners receive expert support for all aspects of the AVES Launcher.

Your mission

• Be the first point of contact for B2B customers on all “AVES Launcher” topics – installation, workflow questions, data import/export, and advanced troubleshooting.
• Diagnose, reproduce, and resolve technical issues based on customer feedback; write small bug‑fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Collaborate closely with Product and Engineering to prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how‑to guides, and video tutorials; provide structured feedback for continuous product and UX improvements.

Your profile

• 2+ years in technical customer support, DevOps, or software engineering – ideally in graphics, geospatial, gaming, or SaaS products.
• Solid debugging skills and strong knowledge of C++ and Python (required).
• Familiarity with 3D file formats, GIS workflows (e.g., QGIS), and 3D software (e.g., Unreal, Blender).
• Experience with ticketing systems (e.g., Jira, ClickUp, GitHub Issues) and ability to read logs.
• Excellent communication in English and German with an empathetic approach to resolving customer problems.

Why us?

• Open and supportive team culture with regular feedback loops and a results‑driven, success‑celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long‑term prospects: direct opportunities to contribute and actively shape our company and product—your work will make an impact!

About Us

AVES Reality is building revolutionary technology to create real‑time, interactive 3D digital twins of the Earth. Our investor‑backed team includes experts in robotics, AI, systems engineering, and automotive technology. If you are passionate about innovation, join us and help build something great together!