Technical Customer Support Engineer (m/f/d) - Urban Mobility SaaS - €70-80k OTE

Technical Customer Support Engineer (m/f/d) - Urban Mobility SaaS - €70-80k OTE

We’re partnering with a mission‑driven software company in the micromobility space , based in Berlin with a distributed global team. Their platform powers fleet operations and user apps for mobility operators — helping make transit more accessible and cities more livable.

We’re now hiring a Customer Success Manager/Technical Support Manager to own customer relationships post‑launch and ensure operators achieve measurable value from the platform. This role is ideal for someone who thrives at the intersection of customers, product, and operations — and who enjoys helping complex organisations succeed over the long term.

What you’ll do

• Own the post‑sales customer journey for mobility operators using the platform
• Act as the primary point of contact for customers, building trusted, long‑term relationships
• Support onboarding, rollout, and adoption of the platform across customer teams
• Understand customer goals, operational challenges, and KPIs and help translate them into successful outcomes
• Proactively identify risks, opportunities, and areas for improvement across accounts
• Partner closely with Product, Support, and Operations teams to surface customer feedback and priorities
• Advocate internally for customer needs, usability, and continuous improvement
• Contribute to customer‑facing materials, best practices, and success playbooks

What you bring

• Experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment
• A strong customer‑first mindset , with the ability to understand and communicate complex operational needs
• Confidence working cross‑functionally with product, support, and internal stakeholders
• Excellent communication skills, comfortable working with both operational users and senior stakeholders
• Strong organisational skills and attention to detail
• A proactive, problem‑solving approach and comfort managing multiple accounts

Nice to have

• Experience working with mobility operators, transportation, logistics, or urban infrastructure
• Familiarity with SaaS platforms, dashboards, or operational tools
• Experience working with international customers
• Interest in micromobility, shared mobility, or sustainable transportation

What You’ll Get

• Impact at scale: Help improve real‑world transportation systems in growing cities
• Collaborative culture: Join a humble, values‑driven team that values learning
• Modern development practices: Work in agile, product‑minded teams focused on iteration and user value
• Based in Berlin: A vibrant office culture with flexibility to work hybrid

How to Apply

For more information and a confidential discussion, apply today.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service and Sales

Industries

Software Development