Technical Customer Support Professional

Technical Customer Support Professional (m/f/d)

Location: Biberach an der Riss, Germany

Division: Global Services - Mobile Mapping Support

What You Will Do

• Diagnose and troubleshoot complex hardware and software problems for dealers and end-users.
• Drive customer success by helping customers and dealers navigate and maximize the benefits and application functionality of our cutting-edge geospatial products.
• Develop and deliver on-site and online training sessions for our users to enhance their understanding of product capabilities and troubleshooting skills.
• Handle customer interactions efficiently via email, phone calls and online meetings.
• Elevate customer voices by collaborating effectively with cross‑functional teams (e.g., Engineering, Service) to escort high‑priority issues, feature & enhancement requests, and consult on technical matters.
• Create and maintain high‑quality documentation for internal and external knowledge bases.
• Take ownership of side projects to explore the full potential of our tools and share best practices with the team.

What Skills & Experience You Should Bring

• Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines; professional experience in the geospatial domain is preferred.
• Strong knowledge of Mobile Mapping Systems, including GNSS/INS, LiDAR, imaging technologies, and processing & analysis of geospatial data.
• A customer‑centric mindset and dedication to delivering exceptional technical support, presentations, trainings, and relationship building.
• Exceptional written and verbal communication skills.
• Proven ability to collaborate effectively with diverse global technical teams, dealers and customers.
• Fluent level of English is required.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose‑built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline

Applications could be accepted until at least 30 days from the posting date.

Join a Values‑Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Accessibility

If you need assistance or would like to request an accommodation in connection with the application process, please contact

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