Technical Customer Support Specialist (Cybersecurity SaaS)

We are Friendly Captcha, a leading cybersecurity SaaS company that offers privacy-friendly bot protection without requiring Internet users to perform tasks such as clicking images of cars. This makes our solution accessible to all humans. We’re looking for a Technical Customer Support Specialist who wants to contribute to our fully bootstrapped, profitable, and growing business.

Who we are

We are Friendly Captcha, a leading cybersecurity SaaS company that offers privacy-friendly bot protection without requiring Internet users to perform tasks such as clicking images of cars. This makes our solution accessible to all humans. We’re looking for a Technical Customer Support Specialist who wants to contribute to our fully bootstrapped, profitable, and growing business.

Your mission

As a Technical Customer Support Specialist (m/f/d), you help our customers protect their online services from bots by providing both technical and commercial expertise. You play an important role as a bridge between our development team and our customers. With thousands of websites that we protect every day, millions of happy Internet users, the world’s leading organizations as our customers, and a world-class team, we welcome you to join us on our vision to create a safe Internet that is accessible for all humans. In this role, your responsibilities include:

• Acting as the first point of contact for technical and commercial inquiries from our international customers — including software engineers, IT security managers, data protection officers, product managers, and purchasers.
• Advising and supporting our customers on topics related to software integration, security and data protection, and helping them with security assessments.
• Further developing our internal tools for customer management and ticket processing, and working on automating customer-related processes.
• Maintaining our internal and external knowledge base so that important information is always easily accessible.
• Taking care of our customers and keeping their data and activities up to date in our CRM system.
• And if you’re interested, representing us at conferences or webinars on privacy and security topics.

What we offer

• A high-impact product that protects our customers’ internet presence, which is making the internet more human friendly. Together we have an impact we can be proud of.
• A small and effective team looking to grow and make a big difference, by being focused. We rather aim for a smaller team that is great, than a bigger team that is good.
• A place to grow personally and professionally.
• A testing ground to try and change things – we like to move fast and value iteration.
• An office in Munich West / Woerthsee surrounded by nature and close to a beautiful lake with good connections.
• A competitive salary.
• Additional benefits: Italian barista coffee, company supported sports program, a work MacBook, regular team events spread across Europe, and more.

Your profile

• Experience in Customer Support, Technical Account Management, or IT Security Consulting, ideally in a SaaS environment.
• Hands-on expertise in guiding customers through software integrations and technical troubleshooting.
• Familiarity with IT security standards such as ISO 27001, NIS2, or similar frameworks.
• Experience working with cloud and SaaS products.
• Basic knowledge and interest in privacy, data protection & GDPR topics.
• Strong communication skills in both German and English, written and spoken.
• A solution-oriented, structured working style with a strong customer focus.

Friendly Captcha is committed to equal opportunity and diversity. We welcome applications from all qualified individuals regardless of gender, origin, religion, sexual orientation, disability, or age.