Technical Project Manager - Strategic Accounts

We are seeking a strategic and highly organized Technical Project Manager to serve as the central point of coordination between our Product team and our most strategic customers. This role is responsible for managing the intake, tracking, and resolution of all customer-driven feature requests, roadmap items, and technical issues requiring Product support. The ability to understand and communicate effectively with developers, IT teams, and enterprise architects is key to this position, as it enables confident decision‑making. You will be a strategic partner to Customer Success Managers and work cross‑functionally with Implementation Consultants and Technical Consultants—who each play key roles in the customer relationship—to ensure alignment and transparency on product‑related priorities.

Important: This is a hybrid role. Core in‑office days in our North Loop co‑working space are Tuesdays–Thursdays, and it is expected that folks will be in the office at least 2 days per week during core days.

What you'll be doing

• Serve as the primary liaison between the Product team and strategic customers, tracking and managing feature requests, roadmap dependencies, and technical issues
• Advocate for customers when necessary and have the strategic foresight to know which technical requests are essential to long‑term customer success
• Collaborate closely with Customer Success Managers, who own the overall customer relationship, to ensure product conversations are aligned with customer goals and strategic value
• Partner with Technical Consultants and Implementation Consultants to gather context, validate feasibility, and ensure seamless handoff of technical requirements
• Maintain a consolidated and transparent view of customer‑specific product priorities, status updates, and delivery timelines
• Represent customer needs in internal product planning sessions and provide visibility into evolving customer trends and high‑impact use cases
• Lead internal coordination efforts across Product, Engineering, and Customer teams to resolve blockers and elevate critical items
• Participate in strategic customer calls and roadmap reviews to provide updates, set expectations, and represent Product status and direction
• Continually improve processes and tooling that support intake, prioritization, and communication of customer product needs

What you'll need to be successful

• 5+ years of experience in project management, technical account management, or product operations within a SaaS or software company
• Proven ability to work collaboratively across customer‑facing and technical teams, including Product, Engineering, and Customer Success
• Strong technical understanding of SaaS platforms, integrations, APIs, and enterprise deployment workflows
• Excellent communication, organization, and stakeholder management skills
• Experience with tools such as Jira, Confluence, Salesforce, and Gainsight
• Comfortable navigating ambiguity and driving structure in fast‑paced, cross‑functional environments
• PMP, Scrum, or Agile certifications are a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro‑rate fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)
• Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
• Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you’ll get one day off per year for supporting a social project

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