Technical Support (207129)

Overview

Aquent is partnering with a global leader in technology and innovation, a company that powers the digital world through its vast infrastructure. This is an exciting opportunity to join a critical team that ensures the seamless operation and reliability of their foundational services. Your expertise will directly contribute to maintaining the backbone of their operations, impacting millions of users and countless services worldwide.

Are you a hands-on technical enthusiast with a passion for ensuring peak performance of complex systems? We are seeking a dedicated individual to join a dynamic team at the forefront of infrastructure management. In this vital role, you won't just be maintaining systems; you'll be the first line of defense, a problem-solver, and a key contributor to the operational stability that underpins cutting-edge technology. Your work will directly enable innovation and ensure continuous service delivery for both internal teams and external partners.

Responsibilities

• Perform essential maintenance and upkeep of data center infrastructure, including server rack installation and hardware break-fix on various components.
• Diagnose and resolve network issues, ensuring optimal connectivity and performance.
• Act as the primary technical contact for internal stakeholders (e.g., network engineers, systems engineers, software developers) and external service partners (e.g., cloud providers, hardware vendors).
• Respond swiftly to emergent situations that impact operational stability, minimizing downtime and ensuring business continuity.
• Manage and resolve assigned trouble tickets efficiently, adhering to strict service level agreements (SLAs) and directed workflows.
• Provide dedicated supervision to partner cloud providers and external vendors, ensuring adherence to operational standards.
• Participate in a 24x7 shift rotation (including mornings, late shifts, nights, and weekends) and an on-call rotation to address off-duty emergency calls.
• Execute scheduled maintenance and change management activities, monitoring infrastructure performance and integrity.
• Adhere strictly to safety and security policies and procedures within the team and data center environment.
• Handle physical tasks including lifting and racking equipment up to 20kg, and working in confined or elevated spaces while observing health and safety guidelines.

What You'll Bring (Must-Have Qualifications)

• Foundational knowledge of computer hardware components, network hardware components, and operating systems.
• High school diploma or equivalent.
• Experience managing work priorities and resolving issues through a ticketing system, coordinating effectively with leads and managers.
• Proficiency with common office productivity applications.
• Excellent written and verbal communication skills, with a strong ability to collaborate effectively as a team player.
• Ability to work 40 hours/week, including overtime as required, and accommodate 10-hour shifts as needed.
• Must be 18 years of age or older.

What Will Set You Apart (Nice-to-Have Qualifications)

• A technical degree or certifications in Information Technology, Computer Engineering, Computer Science, or related fields.
• Familiarity with server hardware troubleshooting, network hardware troubleshooting, and the Linux operating system.
• Understanding of data center operations best practices, including inventory management, hot/cold aisle containment, and physical security protocols.
• Knowledge of data center safety and security best practices.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.